Sr. Claims Assistant and Data Analyst

Horan Securities, Inc.; Brentwood (TN); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading risk management organization is seeking a Sr. Claims Assistant and Data Analyst. This fully remote role involves handling incoming claims calls, supporting the claims team with clerical duties, and performing data analysis. Ideal candidates will have customer service experience and basic insurance knowledge.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Potential Bonuses

Equity

Commissions

Qualifications

• 2-3 years of Customer Service and Call Center experience.
• Basic insurance knowledge, including reading and understanding policies.

Responsibilities

• Answer incoming calls and direct them appropriately.
• Handle New Loss Claim Intake and assist with Incident Files.
• Support Data Analysis activities.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Education

High School Diploma

Associate’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to help them achieve their goals and optimize their operations. We offer access to capital and investment, deep carrier relationships, creative thinking, product development, and broad distribution, while allowing our businesses to maintain their unique strengths. We deliver leading-edge specialty expertise supported by transformative digital capabilities and sophisticated data and analytics.

About Avant:

Avant is a risk management organization serving various industries, founded through innovation. Since 1976, when we introduced the game-changing Non-Trucking Liability product, we have continued to foster an innovative culture by developing new products and markets.

Avant is the parent company of several subsidiaries:

• Avant Underwriters (AU)
• Avant Specialty Claims (ASC)
• Avant Brokerage (AB)
• Avant Supermarket Group (ASG)
• SafeHerb Flexible Workforce
• AvantCare

Each contributes to our strength and unique market value. At Avant, we aim to attract innovative, leading-edge talent and organizations, providing a comprehensive source for insurance solutions.

Job Summary:

The Sr. Claims Assistant and Data Analyst primarily handles the initial report of incoming claim calls. They also support the claims team with routine clerical and administrative duties such as customer assistance, data processing, record keeping, and other assigned tasks. This position is fully remote.

Key Responsibilities:

• Answer incoming calls and direct them appropriately as the first contact with the insured.
• Provide First Call Resolution.
• Problem solve and de-escalate calls.
• Handle New Loss Claim Intake.
• Assist with Incident Files, including file creation and issuing letters.
• Support the claims team as needed.
• Set up new claims and send claim assignments to adjusters.
• Send out claim acknowledgment letters.
• Perform other duties as assigned.
• Support Data Analysis activities.

Qualifications:

• 2-3 years of Customer Service and Call Center experience.
• Basic insurance knowledge, including reading and understanding policies and coverages.
• Ability to work in a fast-paced environment and adapt quickly to change.
• Clerical/Administrative experience, typing 30-40 wpm, proficient with Microsoft Word and Excel.
• Attention to detail.
• Fast learner with strong verbal and written communication skills.
• High School Diploma required; an Associate’s degree or higher is preferred.

Additional Information:

The expected salary range for this position is $50,000 to $55,000, influenced by skills, experience, location, and business line. HUB International offers comprehensive benefits including health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid time off, and potential bonuses, equity, or commissions.