Sr. Case Management Coordinator (Hybrid - Pennsylvania)

Maximus; Harrisburg (Dauphin County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work/Life Balance

Competitive compensation

Comprehensive insurance

401K retirement

Paid Time Off

EAP

Tuition reimbursement

Wellness program

Professional development

Employee discounts

Job summary

Maximus is seeking a Sr. Case Management Coordinator to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. This hybrid remote role requires travel to our Harrisburg, PA office one week per month and as needed.

You will help individuals access Home and Community Based Services, manage complex cases, and collaborate with state agencies and partners to move applications toward resolution. If you enjoy problem-solving and teamwork that makes a community impact, this is for you.

Qualifications

• Detail-oriented problem-solver with strong collaboration skills.
• Experience handling complex/escalated cases across multiple systems.
• Ability to communicate with applicants and stakeholders by phone, email, mail, and in person.

Responsibilities

• Manage complex and escalated cases related to Home and Community Based Services.
• Conduct detailed research across multiple systems to support applications and service requests.
• Coordinate with state agencies, partner organizations, and internal teams to move cases toward resolution.
• Assist with high-volume workloads and help maintain service level commitments.

Job description

Maximus is currently hiring for Sr. Case Management Coordinator to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. This role is a hybrid remote opportunity requiring travel to our office in Harrisburg, PA one week per month and as needed.

As a Sr. Case Management Coordinator, you play a critical role in helping individuals access important Home and Community Based Services. In this fast-paced, collaborative environment, you'll manage complex and escalated cases, conduct detailed research across multiple systems, and work closely with state agencies, partner organizations, and internal teams to ensure applications and service requests move efficiently toward resolution.

Each day, you'll investigate unique situations, communicate with applicants and stakeholders through phone, email, mail, and in-person interactions, and identify solutions that improve both the customer experience and operational effectiveness. You'll also support high-volume workloads, help maintain service level commitments, and contribute to training and process improvement initiatives that drive program success.

If you are a detail-oriented professional who enjoys problem-solving, collaboration, and making a meaningful impact in the communities we serve, this may be the perfect opportunity for you.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!


• Competitive Compensation - Bonuses based on performance included!


• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.


• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.


• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.


• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).


• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.


• Tuition Reimbursement - Invest in your ongoing education and development.


• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.


• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.


• Professional Development Opportunities: Participate in training programs, workshops, and conferences.