Enrollment Case Manager (Travel - Philadelphia County, PA)

NPACE - Nurse Practitioner Associates for Continuing Education; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Insurance coverage

401K retirement

PTO & disability

Wellness resources

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is seeking Enrollment Case Managers to support the PA IEB program across Philadelphia County, with daily travel by personal vehicle. This role involves in-home intake visits, assisting applicants to complete documents, and connecting them to waiver program resources to enable timely enrollment.

You will assess eligibility, coordinate with providers and county offices, and maintain accurate records using Excel, Word, and Teams.

Qualifications

• High school diploma or GED with 4+ years of relevant experience or equivalent.
• Residency in Philadelphia County, PA is required.
• Experience in case management, social services, or related field preferred.

Responsibilities

• Travel to applicants' residences for intake visits and eligibility support.
• Conduct in-home assessments and facilitate eligibility determinations.
• Educate applicants about program options and rights/responsibilities.
• Assist with document collection and coordinate with community partners.
• Maintain accurate records using Excel and other MS Office tools.
• Collaborate with eligibility teams to ensure timely enrollment.

Skills

Community outreach

Case management

Excellent communication

Microsoft Excel

Microsoft Word

Microsoft Teams

Time management

Education

Bachelor's degree in social services

Tools

COMPASS system

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Maximus is currently hiring for Enrollment Case Managers to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. This role services homes across Philadelphia County and requires daily travel with a personal vehicle throughout Philadelphia County.

The Enrollment Case Manager is responsible for being in the community supporting applicants as they complete documents as well as providing education & connecting applicants to resources related to the Pennsylvania Waiver program. In addition, they support in other capacities to meet the contractual obligations of the PA IEB program. We are seeking dedicated and detail-oriented individuals to join our team in supporting individuals applying for waiver programs. This role involves conducting in-home intake assessments, processing applications, and facilitating eligibility determinations to ensure timely enrollment and access to services.

Why Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities- Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities

• Travels throughout assigned counties, working primarily in applicants' places of residence
• Conducts intake visits for program applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in specified program to the time they are enrolled as participants or are terminated from the intake process
• Presents and discusses the concept of the programs, and advises applicants of their rights and responsibilities
• Assists applicants with selecting options that best meet their needs, ensuring consumer control is maintained throughout the application process
• Assists with developing relationships with community-based organizations, advocates and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in waiver programs
• Fosters and maintains relationships with parties serving our mutual consumers, including physicians, County Assistance Offices, providers, nursing homes and rehabilitation facilities
• Attends regularly scheduled meetings 10. Reports on schedule availability at regular intervals
• Assists with application submission, including data entry of the Compass Application
• Facilitates the efficiency of the application process, ensuring any stalled cases receive extra attention and support
• Attends regularly scheduled meetings Reports on schedule availability at regular intervals
• Perform other duties as assigned
• Conduct 3-4 in-person intake visits daily in applicants’ homes
• Process applications through COMPASS and coordinate with eligibility teams to ensure timely and accurate determinations
• Provide comprehensive case management support from initial referral through program enrollment or case closure
• Maintain accurate records and track applicant data using Microsoft Excel
• Utilize Microsoft Word for documentation and Microsoft Teams for internal communication and collaboration

Minimum Requirements

• High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience
• Residency in Philadelphia County, Pennsylvania
• Ability to handle high level of client home visits
• Ability to work in various home environments and in a fast-paced setting
• Comfortable adapting to frequently changing processes due to contractual requirements
• Reliable, independent transportation required for daily home visits
• Strong problem-solving skills, with the ability to work independently while knowing when to elevate issues to a supervisor
• Ability to pivot between tasks and projects while maintaining focus and meeting deadlines
• Strong time management skills and flexibility to meet evolving program needs
• Must be willing and able to work 8:30 AM – 5:00 PM, Monday through Friday
• Proficiency in Microsoft Excel, Word, and Teams
• Strong organizational and documentation skills
• Must have reliable, independent transportation

Preferred Skills and Qualifications

• Bachelor's Degree in social services or related field highly preferred
• Strong communication skills
• Government systems experience
• Experience in case management, social services, or a related field highly preferred
• Familiarity with COMPASS or similar eligibility systems

Home Office Requirements

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• Must currently and permanently reside in the Continental US