Sr. Business Systems Analyst

Gorilla Commerce; Norwalk (CT); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Coverage

401(k) with Company Match

Paid Time Off

Wellness Support

Learning & Development Opportunities

Job summary

Gorilla Commerce in Norwalk is seeking a Senior Business Systems Analyst to help shape the technology roadmap and support cross-functional initiatives. In this role, you will manage client requests, translate technical needs, and troubleshoot issues within various applications like NetSuite ERP.

The ideal candidate should have a Bachelor’s degree in Information Systems and at least 4 years of relevant experience. A hybrid work arrangement is offered, with three in-office days per week.

Qualifications

• 4+ years of experience in Business/System Analysis or Technical Project Management.
• Experience with ERP systems, especially NetSuite.
• Understanding of IT infrastructure and software integrations.

Responsibilities

• Develop and execute strategy for managing client requests and projects.
• Coordinate with stakeholders and ensure project communication.
• Troubleshoot and prioritize technical issues.

Skills

Business/System Analyst Experience

Technical Project Management

SQL Knowledge

Attention to Detail

Organizational Skills

Education

Bachelor’s Degree in Information Systems

Tools

NetSuite ERP

Celigo Integration

Job description

Position Snapshot

Reporting to the Senior Manager, Tech, this position contributes to Gorilla Commerce’s success by delivering and supporting technology solutions, enabling highly cross‑functional, enterprise‑wide strategic initiatives. As a senior business systems analyst, you will help shape the future of Gorilla Commerce’s technology roadmap and be an integral part of the company’s core mission and values. The ideal candidate will be able to thrive in a fast‑paced environment, juggling multiple priorities at once. Flexibility, organization, attention to detail and the ability to prioritize in a constantly changing and highly ambiguous business environment are key.

About Gorilla Commerce

What We Do: We’re a leading e‑commerce company focused on creating high‑quality, affordable products that make everyday life easier.

Scale & Footprint: Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.

Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data‑driven insights to deliver obsession‑worthy products.

Culture Highlights: Fast‑paced, collaborative, and customer‑focused environment where innovation and growth thrive.

Impressive Growth: We’re a rapidly growing e‑commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.

What You’ll Do

• Develop and execute a comprehensive strategy for managing short‑term client requests, long‑term projects, and high‑priority production issues.
• Break down initiatives into work streams, coordinate with stakeholders, and ensure clear communication of project statuses and risks.
• Apply technical background to engage with cross‑functional team members’ current and emerging needs, ensuring scope, responsibilities, and ownership are well‑established, risks are proactively identified and mitigated, and that projects are executed and landed successfully.
• Serve as a functional expert, maintaining overall design integrity of ERP processes and systems.
• Support numerous applications utilized by customers in all business areas, including NetSuite ERP, Celigo Integration, Seller Central, and Business Intelligence System.
• Work with business users and third‑party developers to design, develop, test, and enhance application solutions and procedures.
• Troubleshoot, debug, triage, and prioritize technical issues that arise.
• Support management of vendor and consultant relationships to optimize and drive efficiency in our systems.

What You’ll Bring

• Bachelor’s Degree in a related field such as Information Systems, Information Technology, MIS, Engineering, or Business Analytics is required.
• 4+ years of Business/System Analyst or Technical Project Management experience; previous experience in the CPG/FMCG industry is a plus.
• Experience working in an ERP system is required; previous experience in NetSuite is a plus.
• Demonstrate a profound understanding of IT infrastructure, software integrations, cloud technologies, and cybersecurity principles.
• Excellent attention to detail, organizational skills, and experience establishing guidelines in these areas for others.
• Professional Project Management Certification from an accredited institution is a plus.
• Experience interfacing with relational database systems; working SQL syntax knowledge or experience is a plus.

What We Offer

Competitive Benefits Package

• Health Coverage: Comprehensive medical, dental, and vision plans, including a free medical option.
• 401(k) with Company Match: Supporting your long‑term financial wellness.
• Paid Time Off: Generous PTO, holidays, and Birthday Your Way – take a day off during your birthday month.
• Parental Leave: Paid time off for new parents.
• Wellness Support: Mental health resources, free gym in our Norwalk office, and Employee Assistance Programs.

Flexible Work Arrangement

• Hybrid schedule with three in‑office days (Monday–Wednesday).
• Remote Flex Week: One fully remote week per year—the week between Christmas and New Year.

Perks That Matter

• Learning & Development: Professional development encouraged and opportunities provided annually.
• Lifestyle Benefits: Commuter assistance, pet‑friendly office, and wellness programs.
• Culture Perks: Free snacks, coffee, and team events to keep our community strong.

Equal Opportunity Statement

We welcome teammates from all backgrounds, identities, and experiences. If you think you’re a great fit, we encourage you to apply.