Business Systems Analyst

Gorilla Commerce; Norwalk (CT); On-site; USD 65,000 - 95,000; Full time

Job summary

Gorilla Commerce is seeking a Business Systems Analyst to support and improve technology solutions that enable cross-functional operations. You will gather requirements, help with ERP-related improvements, and assist day-to-day operations across core platforms.

This early-career role emphasizes building a strong foundation in business systems, ERP, and cross-functional collaboration with exposure to enterprise systems and data-driven improvements that align with the company roadmap.

Qualifications

• Bachelor's degree in a related field or IT analytics discipline.
• 1–2 years in a Business Systems Analyst or IT analyst role.
• Basic ERP understanding; NetSuite exposure is a plus.
• Familiar with data flows and system integrations.

Responsibilities

• Gather, document, and refine business requirements from stakeholders.
• Support system enhancements, configurations, and process improvements.
• Assist in testing activities and document test cases (UAT).
• Monitor system performance and help optimize core applications like NetSuite.

Skills

ERP basics

SQL knowledge

Data flows

Problem solving

Stakeholder mgmt

Education

Bachelor's degree in IS/IT/Analytics/Engineering

Tools

NetSuite ERP

Celigo integrations

Seller Central

BI tools

Job description

Position Snapshot

Reporting to the Senior Manager, Technology, this position contributes to Gorilla Commerce’s success by supporting and enhancing technology solutions that enable cross‑functional business operations. As a Business Systems Analyst, you will partner with stakeholders to gather requirements, assist with system improvements, and support day‑to‑day operations across key platforms.

This role is ideal for an early‑career professional looking to develop a strong foundation in business systems, ERP platforms, and cross‑functional collaboration. You will gain exposure to enterprise systems and help drive incremental improvements that support the company’s technology roadmap.

Success in this role requires strong attention to detail, curiosity, organization, and the ability to manage multiple priorities in a fast‑paced environment.

What We Do

We’re a leading e‑commerce company focused on creating high‑quality, affordable products that make everyday life easier.

Scale & Footprint

Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.

Industry Differentiator

Known for our flagship brand, Gorilla Grip, we combine creativity with data‑driven insights to deliver obsession‑worthy products.

Culture Highlights

Fast‑paced, collaborative, and customer‑focused environment where innovation and growth thrive.

Impressive Growth

We’re a rapidly growing e‑commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.

What You’ll Do

• Assist in gathering, documenting, and refining business requirements from cross‑functional stakeholders.
• Support small to mid‑sized initiatives by breaking down tasks, tracking progress, and escalating risks when needed.
• Collaborate with team members to support system enhancements, configurations, and process improvements.
• Help maintain and support core business applications including NetSuite ERP, Celigo integrations, Seller Central, and BI tools.
• Participate in testing activities (UAT), including documenting test cases, validating outcomes, and identifying defects.
• Troubleshoot and triage basic technical and system issues; escape more complex issues as needed.
• Work with internal teams and external partners to support development and implementation of solutions.
• Assist in documenting system processes, workflows, and user guides.
• Monitor system performance and support ongoing optimization efforts.

What You’ll Bring

• Bachelor’s degree in Information Systems, Information Technology, Business Analytics, Engineering, or a related field.
• 1–2 years of experience in a Business Systems Analyst, IT Analyst, or similar role (internships included).
• Basic understanding of ERP systems; exposure to NetSuite is a plus.
• Familiarity with business processes, system integrations, and data flows.
• Foundational knowledge of SQL or relational databases is a plus.{ "
• Strong problem‑solving skills with attention to detail and organization.