Sr. Business Process Analyst

City of Fort Worth; Fort Worth (TX); On-site; USD 89,000 - 116,000; Full time

Job summary

The City of Fort Worth seeks a Sr. Business Process Analyst to drive innovation in emergency management. This role covers technology solutions and strategic projects to enhance public safety operations. Candidates should have experience in analytics and a strong background in public administration.

Benefits

11 Paid Holidays

Medical, Dental, Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Qualifications

• Five years of business and analysis experience required.
• Valid Texas driver's license required.
• CJIS requirements must be met.

Responsibilities

• Serve as senior technical expert driving tech adoption in public safety.
• Lead complex business and technology projects.
• Partner with IT and external vendors to enhance workflows.

Skills

Business Analytics

Public Administration

Project Management

Business Analysis

Emergency Management

Education

Bachelor’s degree in Business Analytics or related field

Master’s degree in Business Analytics or related field

Tools

Computer-Aided Dispatch (CAD)

Records Management Systems (RMS)

Next-Gen 911 (NG911)

Job description

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Hiring Range: $89,164 - $115,914 annual compensation

Job Posting Closing on: Monday, July 7, 2025

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Business Process Analyst is available within Emergency Management & Communications.

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking a skilled and strategic Sr. Business Process Analyst to lead our Public Safety Technology Team within our Emergency Communications division.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

• Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
• Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected,
• Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.
  
  

Minimum Qualifications

• Bachelor’s degree from an accredited college or university with major course work in Business Analytics, Public Administration, or related field.
• Five (5) or more years of business experience and business analysis experience.
• Valid Texas driver’s license
• Must meet CJIS requirements – see further.
  
  

Preferred Qualifications

• Master’s degree in Business Analytics, Public Administration, or related field.
• Experience working with or supporting public safety systems such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Next-Gen 911 (NG911) technologies, or emergency management platforms (e.g., VEOCI, Everbridge).
• Project Management or Business Analysis certification (e.g., PMP, CBAP, Agile, Lean Six Sigma) is a plus.
  
  

The Sr. Business Process Analyst Job Responsibilities Include

• Serve as a senior technical expert driving the adoption and optimization of innovative technology solutions supporting both the Emergency Communications division and the Office of Emergency Management.
• Lead and support complex business and technology projects, ensuring that applications and systems meet the evolving needs of public safety operations.
• Partner with departmental users, IT Solutions, and external vendors to improve workflows, implement new tools, and enhance system usability across emergency communications and response platforms.
• Shape the future of emergency services by driving innovation and operational excellence in how technology is adopted and utilized in a rapidly changing environment.
• Planning, tracking, and overseeing complex departmental projects related to emergency communications systems and business requirements.
• Performing advanced business analysis and managing application configuration, user access, and data integrity across multiple platforms.
• Providing end-user training, system troubleshooting, and desktop/mobile support to ensure staff can effectively use essential public safety tools.
• Acting as a senior liaison to ITS, vendors, and other departments, while supporting procurement, system interfaces, and reporting dashboards that inform emergency response decisions.
  
  

Working Conditions and Physical Demand as stated on official City job description

• Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions
• Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• NOTE: Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
  
  

Apply Now! Come be part of something special in Fort Worth.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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