Sr Business Integration Analyst

Connection, Inc.; Merrimack (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Connection, Inc. is seeking a Sr Business Integration Analyst to oversee requirements, timelines, and technical integrations for external partners. You will work with customers, suppliers, and internal teams to map needs into functional specs and drive end-to-end integration projects.

Strong experience with EDI and API integrations, ERP systems, and ITSM tools is essential. Candidates should be adept at documentation, communication, and agile collaboration across stakeholders.

Qualifications

• In-depth knowledge of EDI standards (ANSI X12, EDIFACT, XML) and APIs; experience mapping and testing with trading partners.
• Experience with ERP systems (JD Edwards EnterpriseOne) and integration via API or EDI.
• Familiarity with ITSM tools (ServiceNow, Cherwell, Atlassian) and B2B procurement apps (Ariba, Coupa, Oracle).
• Proven ability to distill business requirements into technical specifications for integrations.
• Strong written and verbal communication; capable of presenting to diverse audiences and stakeholders.
• Preferred exposure to cloud platforms and SaaS-based business applications; supply chain or ecommerce integrations.

Responsibilities

• Understand business needs and identify opportunities through systems analysis.
• Drive development of integrated processes with external customers and manage IT projects.
• Translate business requirements into functional specs for development teams.
• Produce artifacts supporting the SDLC: specs, process maps, test cases, and mockups.
• Coordinate EDI/API integrations and test data with external partners to production.
• Ensure SOX controls where applicable and support agile development with QA teams.

Skills

EDI knowledge

API integrations

Communication skills

Agile/Scrum

Requirements gathering

Stakeholder collaboration

User stories

Documentation

Problem solving

Tools

JD Edwards ERP

ServiceNow

Cherwell

Atlassian

Ariba

Coupa

Oracle

Boomi

MuleSoft

Informatica

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Working under minimal supervision of an IT Manager or Director, referring only exceptional problems and issues for management review or approval, the Sr Business Integration Analyst manages project requirements, timelines, and technical integrations from various platforms external to the core systems at Connection. Works with customers and/or suppliers in support of new or revised systems, API, cXML or EDI integrations, as well as internal customers and stakeholders for new business solutions requirements gathering. Works closely, when necessary, with the applications and platform development teams, product management, and applications support for identifying systems, platform, and business process improvements for both internal and external customers and suppliers.

Responsibilities may include gathering and documenting business requirements and converting those to functional specifications for the development team to develop against. Documenting specifications including quality assurance steps to be followed by the development engineer and QA Analyst. EDI integrations require working closely with the external partner to map requirements, identify or create test data and shepherd the integration testing through to production implementation.

Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.

Responsibilities

• Understands the business needs and identifies areas of opportunity through joint analysis of systems and processes.
• Drives the development of new systems and integrated processes, by working closely with external customers and managing projects in Information Technology.
• Gathers, analyzes, and translates business requirements into functional and systems specifications.
• Produces artifacts that support the agile SDLC process: requirements, specifications, process maps, project plans, mockups and test cases.
• Provides root cause analysis of difficult problems and their solutions.
• Understands and conveys to others the interdependencies of various systems.
• Resolves issues or escalates risk to next level of management.
• Manages customer requests for change which are submitted to the Helpdesk.
• Supports the Development team in organizing work based on an Agile/Scrum environment.
• Supports the Quality Assurance team as required for unit and/or regression testing.
• Works with customers in support of systems integrations.
• Identifies application, platform, and business process improvements for both internal and external customers.
• Completes other duties or special projects as assigned.

Requirements

• One or both of the following:
  • In-depth knowledge of EDI standards (ANSI X12, EDIFACT, XML), experience working with EDI documents (including 810, 850, 855, 856, etc.) and experience mapping, troubleshooting and testing EDI documents with various trading partners.
  • In-depth knowledge and experience working with APIs (GET, POST, PATCH, DELETE) and comparing JSON output to underlying relational databases.
• Presentation skills with ability to present to a diverse audience which may include end customers and partners, and all levels of management.
• Proven experience distilling broad customer requirements into complex technical specifications, as it pertains to either EDI or API integrations.
• Experience with ERP systems (JD Edwards EnterpriseOne preferred) and integration via API or EDI.
• Working knowledge of ITSM Solutions including ServiceNow, Cherwell, Atlassian, etc.
• Experience with B2B procurement applications including Ariba, Coupa, Oracle, GHX, etc.
• Advanced Microsoft Office skills for creating presentations, spreadsheets and other documents.
• Knowledgeable of requirement hierarchy in the Agile Development Methodology and skilled in writing user stories.
• Understanding of business processes in a distribution business environment.
• Working knowledge of software bug tracking/reporting best practices and tools.
• Experience in working with business customers as well as application developers with ability to understand business-impact of technology problems.
• Excellent written communication skills and comfort ability to compose professional business communications via email, letter, and proposals.
• Excellent verbal communication skills with ability to present professional demonstrations.
• Adaptable with ability to switch tasks based on shifting priorities.
• Good organizational skills with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
• Advanced interpersonal skills with ability to work well with all levels of the organization, positively influence peers, build relationships and demonstrate effective team leadership in all interactions.
• Self-starter with the ability to manage a range of small projects in parallel.

Additional preferred competencies or preferred qualifications, if any:

• Familiarity with cloud-based platforms and SaaS-based business applications.
• Prior experience in supply chain, finance, or ECommerce integration projects.
• For EDI specialists, previous experience working with Boomi EDI/B2B management or other integration platforms (e.g., MuleSoft, Informatica).
• Practical experience with Technology resellers, B2B, or the ECommerce industry.
• MBA or MS in Information Systems is highly desired.
• Project Management and Process Improvement training is desired.
• Formal Business Process Analysis and Improvement methodologies such as Six Sigma, BPM, etc. a plus.