Sr Business Development Representative

ingrammicro; Buffalo (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Ingram Micro, a leading technology distributor, seeks a Senior Business Development Representative to accelerate partner success through solution enablement, customer engagement, sales support, and platform adoption. You’ll be a trusted advisor to reseller partners, vendors, and internal teams to uncover opportunities and create measurable business impact.

You will develop and execute business development strategies to drive customer acquisition, upsell opportunities, and revenue growth.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• 3+ years of experience in business development, sales, account management, customer success, sales enablement, technology sales, or a related field.
• Experience developing customer relationships and driving revenue growth through consultative selling.
• Experience using CRM platforms to manage accounts, opportunities, pipeline activities, and customer interactions.
• Strong written, verbal, and presentation communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving, analytical, and organizational skills.
• Demonstrated ability to collaborate with cross-functional teams and external stakeholders.
• Customer-focused mindset with a strong sense of ownership and accountability.

Responsibilities

• Develop and execute business development strategies that drive customer acquisition, solution adoption, upsell opportunities, and revenue growth.
• Identify, qualify, and nurture sales opportunities through proactive outreach and relationship management.
• Drive pipeline development activities and collaborate with sales teams to accelerate opportunity progression.
• Support end-customer acquisition efforts while expanding engagement within existing accounts.
• Build expertise across technology solutions, services, and platform capabilities.
• Educate customers and partners on solution offerings and business value.
• Deliver training sessions, presentations, and enablement materials that support customer success and sales effectiveness.
• Stay informed on industry trends, emerging technologies, market dynamics, and competitive offerings.
• Serve as a primary point of contact for customers and vendors, addressing complex inquiries and escalating issues as needed.
• Develop strong relationships with key stakeholders to understand business objectives and recommend tailored solutions.
• Partner with vendors to align on promotions, programs, product updates, and go-to-market initiatives.
• Deliver an exceptional customer experience through responsiveness, problem-solving, and strategic guidance.
• Drive utilization of digital platforms and tools to improve customer outcomes and operational efficiency.
• Analyze customer activity, utilization trends, and performance data to identify growth opportunities.
• Provide actionable insights and recommendations that increase engagement and business results.
• Coach, mentor, and support fellow Business Development Representatives.
• Identify opportunities for process improvements and operational efficiencies.
• Act as an escalation point for complex customer, vendor, or process-related challenges.
• Contribute to best practices, knowledge sharing, and team development initiatives.

Skills

Consultative selling

Relationship building

Cross-functional collaboration

Strong communication

Analytical thinking

Multitasking in fast-paced env

Education

Bachelor’s degree or equivalent

Tools

CRM platforms (Salesforce etc.)

Job description

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Shape the Future of Technology Distribution

Are you a consultative sales professional who thrives on building relationships, driving pipeline growth, and helping customers maximize business outcomes? Join our team as a Senior Business Development Representative (Sr. BDR) and play a critical role in accelerating partner success through solution enablement, customer engagement, sales support, and platform adoption.

In this role, you will serve as a trusted advisor to reseller partners, vendors, and internal stakeholders. You will leverage your expertise in business development, customer experience, sales enablement, and technology solutions to uncover opportunities, drive adoption, and create measurable business impact.

What You’ll Do

Business Development & Pipeline Growth

• Develop and execute business development strategies that drive customer acquisition, solution adoption, upsell opportunities, and revenue growth.
• Identify, qualify, and nurture sales opportunities through proactive outreach and relationship management.
• Drive pipeline development activities and collaborate with sales teams to accelerate opportunity progression.
• Support end-customer acquisition efforts while expanding engagement within existing accounts.

Solution Enablement

• Build expertise across technology solutions, services, and platform capabilities.
• Educate customers and partners on solution offerings and business value.
• Deliver training sessions, presentations, and enablement materials that support customer success and sales effectiveness.
• Stay informed on industry trends, emerging technologies, market dynamics, and competitive offerings.

Customer & Vendor Engagement

• Serve as a primary point of contact for customers and vendors, addressing complex inquiries and escalating issues as needed.
• Develop strong relationships with key stakeholders to understand business objectives and recommend tailored solutions.
• Partner with vendors to align on promotions, programs, product updates, and go-to-market initiatives.
• Deliver an exceptional customer experience through responsiveness, problem-solving, and strategic guidance.

Platform Adoption & Analytics

• Drive utilization of digital platforms and tools to improve customer outcomes and operational efficiency.
• Analyze customer activity, utilization trends, and performance data to identify growth opportunities.
• Provide actionable insights and recommendations that increase engagement and business results.

Leadership & Continuous Improvement

• Coach, mentor, and support fellow Business Development Representatives.
• Identify opportunities for process improvements and operational efficiencies.
• Act as an escalation point for complex customer, vendor, or process-related challenges.
• Contribute to best practices, knowledge sharing, and team development initiatives.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• 3+ years of experience in business development, sales, account management, customer success, sales enablement, technology sales, or a related field.
• Experience developing customer relationships and driving revenue growth through consultative selling.
• Experience using CRM platforms to manage accounts, opportunities, pipeline activities, and customer interactions.
• Strong written, verbal, and presentation communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving, analytical, and organizational skills.
• Demonstrated ability to collaborate with cross-functional teams and external stakeholders.
• Customer-focused mindset with a strong sense of ownership and accountability.

Preferred Qualifications

• Experience in technology distribution, SaaS, cloud, cybersecurity, infrastructure, digital platforms, or related technology solutions.
• Experience supporting reseller, channel, vendor, partner, or distribution ecosystems.
• Knowledge of sales enablement programs, solution selling methodologies, and pipeline management.
• Experience presenting technical or business solutions to diverse audiences.
• Experience training, mentoring, or leading peers in a team environment.
• Advanced understanding of customer engagement strategies and business development best practices.
• Experience analyzing business performanc