Sr. Business Control Specialist - QA Governance

Bank of America; Fort Worth (TX); On-site; USD 59,000 - 110,000; Full time

Job summary

A leading financial institution in Fort Worth seeks an experienced professional for a role focused on risk management and compliance within their Quality Control team. The position offers competitive compensation with opportunities for growth and impact in a collaborative environment, ensuring operational excellence and adherence to regulatory standards.

Benefits

Discretionary bonus

Comprehensive benefits

Qualifications

• 3+ years experience in risk management, AML KYC/CDD in a global investment bank.
• Proficient in data management and analytical skills.
• Flexible, critical thinker able to manage multiple projects.

Responsibilities

• Define scope and standards for quality assurance.
• Analyze quality results and report on performance.
• Support compliance culture and escalate risks.

Skills

Controls Management

Issue Management

Monitoring

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Information Organization

Research

Tools

Microsoft Office Suite

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

We are committed to being a diverse and inclusive workplace, hiring individuals from broad backgrounds and investing in our teammates and their families with competitive benefits supporting their well-being.

Bank of America values collaboration and flexibility, offering various work arrangements depending on the role.

Working here provides opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for driving and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key duties include supporting LOB or ECF processes and tools to ensure compliance with enterprise standards, monitoring and testing controls, and implementing quality assurance processes by analyzing data to identify, track, and report issues and improvements.

Global Credit, Anti-Money Laundering (AML), and Onboarding Operations (GCAOO) handle credit fulfillment, AML monitoring, client onboarding, and related operational activities. The GCAOO Quality Control/Quality Assurance (QC/QA) team monitors critical customer due diligence processes to comply with the Bank Secrecy Act (BSA) and global standards. The team aims to strengthen risk management by focusing on high-risk AML customer due diligence processes, deploying enhanced control monitoring and reporting to improve processes and oversight.

Role Responsibilities:

• Define scope, sampling requirements, and standards for the GCAOO QC/QA program.
• Execute governance routines to measure adherence, analyze root causes, and report on performance.
• Analyze quality results to identify trends and areas needing attention.
• Collaborate with management to produce and communicate performance reports.
• Support compliance culture and escalate risks promptly.
• Influence business managers and peers to enforce QC/QA standards.
• Interface with auditors and business leaders.
• Oversee the design of risk and control environments to ensure standards are met.
• Support control testing and process improvements.
• Implement controls and QA practices to support business continuity.
• Conduct quality inspections and coordinate reviews to improve employee performance and control effectiveness.
• Perform QA activities, manage cases, and report results.
• Identify automation opportunities and procedural improvements to enhance QA success.
• Assist in regulatory exams, audits, and monitoring reviews, providing relevant data for governance reporting.

Required Qualifications:

• 3+ years experience in risk management, AML KYC/CDD in a global investment bank.
• Motivated, proactive, with a strong sense of ownership and planning skills.
• Ability to influence across all organizational levels.
• Excellent communication skills.
• Data management experience.
• Proficiency with Microsoft Office Suite.
• Control-focused mindset with understanding of regulatory risks.
• Ability to manage multiple projects and prioritize effectively.
• Critical thinker with problem-solving skills.
• Knowledge of AML and GBGM businesses is preferred.
• Ability to evaluate governance and control effectiveness.
• Project management skills for delivering change.
• Flexible and able to work in a fast-paced environment.

Skills:

• Controls Management, Issue Management, Monitoring & Testing, Quality Assurance, Risk Management, Analytical Thinking, Attention to Detail, Critical Thinking, Problem Solving, Written Communications, Decision Making, Innovative Thinking, Prioritization, Information Organization, Research.

Shift: 1st shift (United States)

Hours Per Week: 40

Pay Range: $59,000 - $109,500 annually, based on experience and skills. Eligible for discretionary bonus and benefits.