Sr. Business Analyst USPS

OPTiMO; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

OPTiMO is seeking a highly experienced Senior Business Analyst to join our team in the United States. In this role, you will gather and analyze complex business requirements, providing strategic insights and collaborating with cross-functional teams to enhance project outcomes.

The ideal candidate will possess strong communication skills, critical thinking capability, and over 12 years of professional experience. As part of our commitment to excellence, we offer opportunities for significant impact and contributions to our clients’ success.

Qualifications

• 12+ years of professional experience in relevant fields.
• Ability to analyze complex business requirements and design solutions.
• Strong critical thinking and problem-solving abilities.

Responsibilities

• Gather and analyze complex business requirements.
• Collaborate with cross-functional teams for project outcomes.
• Provide thought leadership and strategic insights.

Skills

Business requirement analysis

Collaboration

Critical thinking

Communication

Agile methodologies

Education

Advanced Education (Bachelors or Associates) Degree in related field of study

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Jira

DevOps

Job description

Founded in 2008, OPTiMO is an experienced consulting firm specializing in world‑class, enterprise‑level application development, system integration and digital design. Our clients span the public and private sector, and we strive for excellence both in our design work and service to our clients.

We are seeking a highly experienced and skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a pivotal role in bridging the gap between business objectives and technology solutions. You will be responsible for gathering and analyzing complex business requirements, designing innovative solutions, and collaborating with cross‑functional teams to drive successful project outcomes. Your insights and recommendations will directly influence strategic decisions and contribute to the overall growth and success of our organization.

The ideal candidate is a strategic and analytical thinker who excels at translating complex business challenges into practical solutions. They are highly collaborative, comfortable navigating ambiguity, and skilled at influencing stakeholders across all organizational levels. This individual demonstrates strong business acumen, exceptional communication skills, and the ability to drive initiatives from concept through implementation while balancing tactical execution with long‑term business objectives.

Responsibilities and Required Skills:

• Collaborate with stakeholders across multiple teams to elicit, document, analyze, and prioritize detailed business requirements, ensuring alignment with strategic goals, measurable business outcomes, and portfolio‑level objectives.
• Conduct thorough analysis of existing processes, systems, and workflows to identify opportunities for improvement, increased efficiency, scalability, and cost‑effectiveness contributing findings to executive‑level reporting and continuous improvement initiatives.
• Create comprehensive use cases, user stories, workflow diagrams, and functional specifications that effectively communicate business/user needs to both design and development teams, while ensuring traceability across the broader program portfolio.
• Work closely with design and development teams to translate business requirements into design and technical specifications, ensuring clear understanding and successful execution of projects.
• Facilitate and lead internal and external working sessions to gather information, identify pain points, resolve ambiguity, build consensus, and propose solutions that align with program‑wide priorities.
• Partner with Project and Program Managers to maintain visibility into requirements status, scope changes, dependencies, risks, and delivery impacts across interdependent workstreams.
• Perform business and operational analysis to support decision‑making, prioritization, risk evaluation, and solution recommendations.
• Apply structured analytical and problem‑solving techniques to identify root causes, evaluate alternatives, and recommend scalable business and technical solutions.
• Provide thought leadership and strategic insights to drive innovation, process optimization, and business transformation.
• Collaborate with Quality Assurance teams to define testing strategies, test plans, and acceptance criteria, ensuring the quality, accuracy and business value of developed solutions.
• Serve as a subject matter expert, providing guidance, mentorship, and knowledge sharing to junior business analysts and team members.
• Communicate project progress, updates, and challenges to stakeholders, and leadership, and management.
• Prepare and deliver concise, targeted presentations to various stakeholder groups and facilitate discussions with technical and non‑technical stakeholder groups at varying organizational levels.
• Support Agile Scrum ceremonies including sprint planning, daily standups, backlog grooming, sprint reviews/demos and sprint retrospectives.
• Demonstrate the ability to independently manage complex initiatives from discovery through implementation and post‑launch evaluation while balancing tactical execution with long‑term business objectives.
• Ability to influence cross‑functional stakeholders, manage competing priorities, and work effectively in fast‑paced, evolving environments with a high degree of ownership and accountability.
• Must possess strong critical thinking, analytical problem‑solving, organizational, facilitation, time management, and written/verbal communications skills.
• Ability to communicate effectively with both technical and non‑technical audiences and translate business needs into actionable technical and operational solutions.

Required Education/Experience:

• Advanced Education (Bachelors or Associates) Degree in related field of study
• 12+ years of professional experience

Preferred Skills:

• Experience with business process modeling/reengineering, workflow analysis, current‑state/future‑state analysis, and requirements decomposition
• Facilitation/Training experience
• Familiarity with Agile methodologies, data analysis/reporting tools, and business systems integrations
• Experience with relevant agile tracking software(e.g. DevOps, Jira, Rally or VersionOne)
• Ability to work closely with designers to create clickable prototypes
• Advanced level experience working with Microsoft Word, Excel, PowerPoint, Teams, and Visio
• Experience working with or configuring productivity and collaboration software: (e.g. Teams, SharePoint, Zoom, Viva Topics)
• Prior experience documenting and formatting product development deliverables (e.g. User Story documents, User Guides, training documentation and presentations)
• Experience documenting and formatting product design deliverables (e.g. personas, information architecture, user journeys and flows)
• Basic wireframing and/or image editing skills related to visually communicating high level, low fidelity product direction
• Knowledgeable of web, iOS and Android designs, standards, features, and functions
• Prior experience supporting quality assurance activities, including writing, and executing test scripts
• Prior experience developing or managing eCommerce, mobile, or web applications
• Prior Government or IT Consulting experience
• Certified Business Analyst Professional (CBAP) or other Business Analysis Certification

USPS Requirements:

• United States citizen, permanent resident, or citizen of American Samoa or other U.S. territory
• Ability to pass a criminal background check, drug screening, and medical assessment

Background Checks: The criminal background check is conducted using United States information resources only (e.g., FBI fingerprint check, state and county checks). A criminal background check involves a 10-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5‑years may not be considered complete. The background check service may be able to process inquiries for U.S. Citizens only, but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S. government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or as an employee of a U.S.-based employer/company. If the background check service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible.

• Residency requirement for background checks
• Must be registered with Selective Service if applicable