Sr. Business Analyst

Akaasa Technologies; Pennsylvania; Hybrid; USD 90,000 - 140,000; Full time

Job summary

The Pennsylvania Public Utility Commission (PA PUC) is seeking a Sr. Business Analyst for a major modernization project.

This role focuses on analysis, requirements gathering, and testing for the CAI application, with the ability to drive process improvements and ensure compliance with security and accessibility standards. You will work with business units and the Product Manager to translate requirements into user stories, supporting a large-scale modernization effort while coordinating with

Qualifications

• Experience identifying ways to improve processes and documenting business requirements.
• Strong background in testing and validating system changes.
• Ability to translate business requirements into clear user stories and acceptance criteria.
• Experience with enterprise modernization projects and public-sector standards.

Responsibilities

• Document existing CAI application requirements and verify functionality.
• Prioritize requirements and map to policy requirements where applicable.
• Recommend system improvements with business value.
• Collaborate with Product Manager, Data Modeler, Developers, and Product Owner.
• Lead or coordinate UAT and testing of large projects.
• Support change management, user adoption, and training efforts.

Skills

Legacy systems analysis

Requirements gathering

User story development

Agile / Scrum

UAT coordination

Communication

Tools

Azure DevOps

Jira

Job description

Sr. Business Analyst(Hybrid)
Hybrid Work: Candidates are expected to be in the office in PA 2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

Position Summary

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Sr. Business Analyst to work on requirement gathering, design and testing for the modernization of the Commission's CAI application. The CAI application is critically important for resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for working with the business unit subject matter experts and identifying and recommending key system improvements while retaining the existing key functionality and ensuring it is migrated to the new system. This role requires someone with a strong background in identifying ways to make process improvements wherever they can occur. This position will require an individual that can work well with a team and be able to work independently. This role will make recommendations to the business unit, be able to clearly document them and be able to discuss in detail with other team members such as the Product Manager, Data Modeler, Developers, and Product Owner. This individual will also need a strong testing background and will be able to test the functionality of the system to verify the accuracy of the changes.

Key Responsibilities

Document the existing requirements of the CAI application and verify all key functionality is accounted for.

Prioritizes requirements, link them to legislative/policy requirements where applicable

Work with the various business units and make recommendations for system improvements.

Propose new features that bring business value to the system.

Work directly with the Product Manager in the translation of business requirements into clear user stories and define the acceptance criteria.

Assist in analyzing technical approaches (including potential platform, architecture, and integration decisions) as needed.

Work with the Product Manager as needed to assist in assuring business requirements is clearly understood by the technical delivery team.

Support change management, user adoption, and training efforts related to the modernized solution as needed.

Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.

Help identify risks, dependencies, and impediments.

Provide regular status updates and recommendations to IT leadership and business sponsors.

Skill

• Required / Desired
• Amount
• of Experience
• Business Analyst of which at least three are in a Sr. Analyst role.
• Required
• 7
• Years
• Demonstrated experience analyzing legacy applications or leading digital transformation requirement gathering.
• Required
• Strong experience gathering requirements and translating them into clearly understood user stories.
• Required
• Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar).
• Required
• Experience with the testing of large projects.
• Required
• Experience leading and coordinating UAT
• Required
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Required
• Strong organizational and prioritization skills with the ability to manage competing demands.
• Required
• Experience with analysis as it relates to enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architecture
• Highly desired
• Experience with process improvement and business process reengineering.
• Highly desired
• Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements.
• Highly desired
• Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.
• Highly desired
• YAFOS Certification
• Highly desired

Questions

Description

Question 1

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.