Sr. Billing Experience Consultant

Unum Insurance; Columbia (SC); On-site; USD 45,000 - 87,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Mitarbeiterleistungen sucht einen erfahrenen Billing Experience Consultant, der in einem dynamischen Umfeld arbeitet. Diese Rolle erfordert eine enge Zusammenarbeit mit verschiedenen Abteilungen zur Sicherstellung der Rechnungsgenauigkeit und zur Lösung von Abrechnungsproblemen. Die Position bietet die Möglichkeit, Kundenloyalität aufzubauen und zur Erreichung finanzieller Ziele beizutragen. Mit einem starken Fokus auf Kundenservice und Teamarbeit können Sie in dieser Rolle bedeutende Veränderungen bewirken und zur Verbesserung der Kundenerfahrung beitragen. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine Karriere im Versicherungsbereich aufzubauen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Gesundheitsleistungen

401(k) mit Arbeitgeberbeiträgen

Generöse bezahlte Freizeit

Mentale Gesundheitsunterstützung

Karriereentwicklungsmöglichkeiten

Studentenrückzahlungsoptionen

Tuition reimbursement

Flexible Arbeitsumgebungen

Qualifications

• 3-5 Jahre Erfahrung im Kundenservice in der Branche.
• Nachgewiesene Leistung als Billing Experience Consultant oder ähnlich.

Responsibilities

• Verwalten der Policenverwaltung und Koordinierung von Aktivitäten.
• Unterstützen und Lösen von Abrechnungsanfragen von Partnern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Multitasking

Excel

Education

Bachelor-Abschluss oder gleichwertige Erfahrung

Tools

Excel

Job description

Job Posting End Date: May 13

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. We ensure that every team member has opportunities to succeed professionally and personally by providing:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance-based incentive plans
• Competitive benefits including health, vision, dental, short & long-term disability
• Generous PTO, including paid volunteer time
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All benefits are subject to individual plan terms.

With 10,000 employees supporting over 39 million people worldwide, every role at Unum is meaningful and impacts our customers' lives. Whether supporting a growing family or developing online tools for difficult times, our team’s talents are essential. Join us to make a difference!

General Summary:

This is the second level of a customer-facing role as a Billing Experience Consultant, part of a three-tiered career path. The Sr. Billing Experience Consultant collaborates across departments to ensure invoice accuracy, follow up on outstanding payments, and resolve billing issues. This role requires in-depth knowledge of Unum Group, CLA, or VB products and services, handling all business types from standard to complex. It is vital for building customer loyalty, supporting growth, and achieving financial goals.

Principal Duties and Responsibilities

• Manage policy administration and coordinate activities related to Group, CLA, or VB plans, fees, and support Unum Platforms.
• Support, educate, and resolve billing inquiries from internal and external partners.
• Perform audits on enrollment, premium remittance, compensation validation, and policy changes.
• Enhance customer service by managing high volumes of inquiries via email and phone.
• Build strong partnerships to resolve billing issues and respond to escalations involving technology and process issues.
• Analyze financial reports and data, taking appropriate actions.
• Meet departmental metrics and goals.
• Lead process improvements, system enhancements, and problem-solving initiatives to improve customer experience and team efficiency.
• Ensure high quality and accuracy in all interactions and outputs.
• Respond promptly to Field Partners, Brokers, and Groups, ensuring service standards are met.
• Develop and present billing and administrative presentations to stakeholders.
• Mentor and coach junior team members.
• Commit to personal development.
• Follow all company policies and procedures.
• Perform other duties as assigned.

Job Specifications

• Bachelor’s degree preferred or equivalent relevant experience.
• 3-5 years in a customer service role within the industry.
• Proven performance with at least 12-18 months as a Billing Experience Consultant or similar.
• Strong customer service, communication, and collaboration skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Excel and strong research, problem-solving skills.
• Deep understanding of insurance marketplace.
• Minimal travel may be required.

Unum and Colonial Life are part of Unum Group, a Fortune 500 leader in employee benefits, headquartered in Chattanooga, TN, with international and US offices.

The salary range is $45,600 - $86,200, based on skills, location, and experience. Unum offers competitive benefits including healthcare, insurance, incentive plans, paid time off, and a 401(k) with employer contributions. All benefits are subject to plan terms.