Sr BI Analyst

Citizens Bank; Cleveland (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Citizens Bank is seeking a Senior Business Intelligence Analyst to drive data-driven decision support across the enterprise. You will partner with stakeholders to design insights, dashboards, and analytics solutions that align with business goals and governance standards.

The role requires strong technical depth in Alteryx, Tableau Prep, Power BI, and Tableau, plus the ability to own projects end-to-end in a complex environment. Excellent communication and collaboration skills are essential.

Qualifications

• 5+ years in Enterprise Data Office or similar analytics environments.
• Ability to own projects end-to-end and communicate status to stakeholders.
• Proven ability to gather, clarify, translate, and document business requirements.
• Strong communication and interpersonal skills across business and technical teams.
• Self-starter who can work independently and build partnerships across the organization.

Responsibilities

• Transform complex data into clear visuals, reports, and insights for informed decisions.
• Source, profile, cleanse, transform data from multiple enterprise systems with Alteryx/Tableau Prep.
• Develop automated data workflows to improve data quality and efficiency, emphasizing Alteryx.
• Create dashboards and reports using Power BI or Tableau.
• Coordinate day-to-day guidance to contract resources across projects with alignment to timelines.
• Partner with stakeholders to translate needs into actionable analytics solutions.
• Ensure data accuracy, integrity, and security across BI activities.
• Document BI processes for long-term sustainability.

Skills

Stakeholder collaboration

Project management

Data analysis

Communication

Education

Bachelor's degree or equivalent in Analytics, Business, Information Systems, Computer Science, Finance, or related

Tools

Alteryx

Tableau Prep

Power BI

Tableau

Job description

Senior Business Intelligence Analyst

Position Overview

The Senior Business Intelligence Analyst is responsible for developing, implementing, and maintaining data-driven solutions that support strategic decision-making and deliver measurable business value. This role partners closely with business stakeholders to understand requirements, analyze complex data, and develop insightful reports, dashboards, and analytics solutions.

The ideal candidate combines strong technical expertise with business acumen and is comfortable working across enterprise data, analytics, governance, and reporting environments. This individual will be expected to take ownership of initiatives, establish strong stakeholder partnerships, and successfully manage multiple priorities in a complex enterprise environment.

Primary Responsibilities

• Transform complex data into clear, easily understandable visualizations, reports, and insights that enable informed business decision-making.
• Source, profile, cleanse, transform, and prepare data from multiple enterprise systems using Alteryx, Tableau Prep, and similar data preparation tools to create high-quality, analytics-ready datasets.
• Develop and maintain automated data preparation and transformation workflows to improve data quality, consistency, and efficiency across reporting and analytics processes, with a strong emphasis on Alteryx.
• Develop, implement, and maintain advanced business intelligence dashboards and reports using Power BI, Tableau, or similar BI and data visualization tools.
• Coordinate and provide day-to-day direction to contract resources across multiple concurrent projects, ensuring alignment with business priorities, deliverables, and established timelines.
• Partner with business stakeholders to understand reporting and analytics needs, translate requirements into actionable solutions, and communicate progress throughout the project lifecycle.
• Ensure data accuracy, integrity, and security across business intelligence and analytics activities.
• Document business intelligence processes, methodologies, workflows, and procedures to support consistency and long-term sustainability.

Qualifications

• 5+ years of experience working within or supporting an Enterprise Data Office, with demonstrated experience navigating enterprise data, analytics, governance, and/or reporting environments.
• Demonstrated ability to own projects end-to-end, including defining objectives, managing deliverables, communicating project status to business leaders, and demonstrating business value upon completion.
• Proven ability to gather, clarify, translate, and document business requirements while serving as a trusted partner to stakeholders.
• Strong communication and interpersonal skills, with the ability to build effective relationships and collaborate across business and technical teams.
• Proven self-starter with the ability to take initiative, work independently, and proactively establish partnerships throughout the organization.
• Ability to quickly learn the business, identify high-value opportunities, and successfully navigate complex data environments.
• Experience supporting both technical, data-driven initiatives and business-facing reporting, analytics, and dashboarding solutions.
• Ability to navigate complex enterprise environments, including obtaining and managing appropriate access to systems, tools, and data sources.
• Ability to manage multiple projects and priorities simultaneously while maintaining a high level of organization, accountability, and attention to detail.

Preferred Qualifications

• Experience building credibility and trust with stakeholders, particularly when partnering with individuals who possess deep business or domain expertise.
• Experience working within a growth-oriented or evolving team environment and contributing to the development of new capabilities, processes, and best practices.
• Interest in continuously expanding both technical expertise and business acumen, with the ability and desire to grow within the role.
• Strong ability to communicate complex insights, recommendations, and outcomes in a clear and compelling manner that demonstrates business impact and value.

Technical Qualifications

• Hands-on experience with Alteryx, Tableau Prep, or similar data preparation and ETL tools for sourcing, profiling, cleansing, transforming, and organizing data for analytics and reporting.
• Experience developing dashboards and data visualizations using Power BI, Tableau, or comparable business intelligence platforms.
• Experience working with data from multiple enterprise systems and developing repeatable, scalable data preparation and reporting processes.
• Strong understanding of data quality, data integrity, governance, and analytics best practices.

Education, Certifications, and/or Other Professional Credentials

• Bachelor's degree or equivalent experience in Analytics, Business, Information Systems, Computer Science, Finance, or a related field.
• Preferred: Advanced degree in a quantitative, analytical, business, or technology-related discipline.
• Preferred: Relevant certifications or professional training in data analytics, business intelligence, data engineering, data preparation, or data visualization tools.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM
• No weekend hours required.

Pay Transparency

The salary range for this position is $100,000 to $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual compensation is based on various factors, including but not limited to budget, work location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens' paid time off policy exceeds the mandatory paid sick or paid time-away requirements of every local and state jurisdiction in the United States.

For an overview of benefits, visit Citizens Benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.