Sr Associate, Technical Services

731276186 A LA MODE TECHNOLOGIES INC; Oklahoma City (OK); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Health plans

401(k) match

Well-being stipend

Tuition assistance

Job summary

Cotality seeks an IT Help Desk Specialist to diagnose and resolve software issues for real estate appraisers and inspectors in the US and Canada. The role starts on-site in Oklahoma City with on-the-job training for 90 days, then a hybrid schedule with one onsite day and four remote days, 24/7 coverage, and overtime as needed.

The position emphasizes strong communication, problem solving, and documentation skills, with a focus on delivering timely support via phone or chat and contributing to

Qualifications

• Education: High School Diploma required (Bachelor’s Degree preferred).
• Experience: Previous Help Desk or technical customer support experience is highly preferred.
• Technical Skills: Familiarity with Windows, general problem solving and troubleshooting skills.

Responsibilities

• Technical Troubleshooting: Diagnose and resolve complex software issues in a Windows environment.
• Diagnose and resolve software issues for Mobile (IOS/Android) software.
• Customer Support: Provide technical guidance and support to end-users via phone or chat.
• Documentation: Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system.
• Product Improvement: Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team.

Skills

Technical Troubleshooting

Customer Support

Documentation

Product Improvement

Problem Solving

Communication

Adaptability

Education

High School Diploma

Bachelor's Degree preferred

Tools

Windows

Ticketing system

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

Role: IT Help Desk Specialist (Software Support)

Role Overview: Serve as the primary point of contact for IT infrastructure and proprietary software support. This role focuses on diagnosing, troubleshooting, and resolving software issues for real estate appraisers and inspectors across the US and Canada.

Location: Our office is located at Oklahoma City - 501 NE 122nd Street, Suite E. Candidates should live within a commutable distance to this site.

Inbound & Outbound Calling - Average 25 calls / Day

Training: on-the-job training for 90 Days on site all days ( 08.00 a.m - 05.00 p.m CST).

Schedule: This center is open 24/7. Employees will have to work on shifts. Employees can exercise a hybrid work model after training, with 1 day onsite (Wednesday) and typically 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one Lunch Break for 60 minutes and three 15 minute breaks.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve complex software issues in a Windows environment.
• Diagnose and resolve software issues for Mobile (IOS/Android) software.
• Customer Support: Provide technical guidance and support to end-users via phone or chat.
• Documentation: Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system.
• Product Improvement: Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team.

Job Qualifications

• Education: High School Diploma required (Bachelor’s Degree preferred).
• Experience: Previous Help Desk or technical customer support experience is highly preferred.
• Technical Skills: Familiarity with Windows, general problem solving and troubleshooting skills, Excellent searching skills.
• Core Competencies: Problem Solving: Strong analytical and multitasking skills to resolve technical issues efficiently.
• Communication: Ability to break down complex technical concepts into clear, layman's terms for end-users.
• Adaptability: A proactive drive to learn new software products and adapt quickly to process changes.
• Annual Pay Range: 35,600 - 40,560 USD
• Application Window: This opportunity is expected to remain posted through 2026-08-06, subject to business needs.

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Equal Opportunity & Inclusion

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.