Sr Associate, Technical Services

Cotality; Oklahoma City (OK); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Time off

Family leave

Health plan

401(k) with company match

Well-being stipend

Tuition assistance

Recognition rewards

Referral bonuses

Job summary

Cotality is seeking an IT Help Desk Specialist (Software Support) to be the primary contact for IT infrastructure and proprietary software support across the US and Canada. Hybrid work model after training, with one onsite day weekly and four days remote, following performance.

90 days of on-site training, shift work in a 24/7 center, and a focus on resolving software issues for real estate appraisers and inspectors.

Qualifications

• Education: High School Diploma required; Bachelor’s Degree preferred.
• Experience: Help Desk or technical customer support experience preferred.
• Technical: Familiarity with Windows, problem solving, and troubleshooting.

Responsibilities

• Diagnose and resolve complex software issues in a Windows environment.
• Diagnose and resolve software issues for Mobile (iOS/Android) software.
• Provide technical guidance and support to end-users via phone or chat.
• Create clear, detailed logs of all customer interactions and resolutions in the ticketing system.
• Identify bugs and suggest product enhancements to the development team.

Skills

Windows

Troubleshooting

Customer support

Communication

Problem solving

Adaptability

Education

High School Diploma

Bachelor's degree preferred

Job description

Job Description

Role: IT Help Desk Specialist (Software Support)

Role Overview: Serve as the primary point of contact for IT infrastructure and proprietary software support. This role focuses on diagnosing, troubleshooting, and resolving software issues for real estate appraisers and inspectors across the US and Canada.

Location: Our office is located at Oklahoma City - 501 NE 122nd Street, Suite E. Candidates should live within a commutable distance to this site.

Inbound & Outbound Calling - Average 25 calls / Day

Training: on-the-job training for 90 Days on site all days (08.00 a.m - 05.00 p.m CST).

Schedule: This center is open 24/7. employees will have to work on shifts. Employees can exercise a hybrid work model after training , with 1 day onsite (Wednesday) and typically 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one Lunch Break for 60 minutes and three 15 minutes breaks.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve complex software issues in a Windows environment.
• Technical Troubleshooting: Diagnose and resolve software issues for Mobile(IOS/Android) software.
• Customer Support: Provide technical guidance and support to end-users via phone or chat.
• Documentation: Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system.
• Product Improvement: Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team.

Job Qualifications

• Education: High School Diploma required (Bachelor’s Degree preferred).
• Experience: Previous Help Desk or technical customer support experience is highly preferred.
• Technical Skills: Familiarity with Windows, general problem solving and troubleshooting skills, Excellent searching skills.
• Core Competencies: Problem Solving: Strong analytical and multitasking skills to resolve technical issues efficiently.
• Core Competencies: Communication: Ability to break down complex technical concepts into clear, layman's terms for end-users.
• Core Competencies: Adaptability: A proactive drive to learn new software products and adapt quickly to process changes.

Pay

Annual Pay Range: 35,600 - 40,560 USD

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Equal Opportunity and Diversity Statement

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Privacy, Opt-out and Communications

Privacy Policy Global Applicant Privacy Policy: By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Compliance & Legal Disclaimers

Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [e-mail] or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number). If you represent a third-party organization supporting individuals with disabilities? You can contact us at [e-mail]. Please allow up to three business days to receive a response. Please include the following information at the email: Your organization’s name Organization’s location(s) Brief description of your need.

Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at [e-mail]. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Cotality Applicant Privacy Statement.