Sr. Associate - Operations

WNS; Corozal, Carolina (PR, PR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate Customer Service Representatives to join their team. This role offers a stable career with great benefits, including health and dental insurance, and opportunities for professional development. As a CSR, you will leverage your active insurance license to assist clients in navigating their homeowner insurance inquiries. You'll be the first point of contact, ensuring customer satisfaction through effective communication and problem-solving. Join a supportive environment where your contributions will make a real difference in the lives of homeowners.

Benefits

401K

Health Insurance

Dental Insurance

Vision Insurance

Professional Development Opportunities

Collaborative Team Environment

Qualifications

• Active P&C insurance license is mandatory for this role.
• Minimum 1 year of experience in homeowner insurance is required.
• Strong communication skills to explain complex insurance concepts.

Responsibilities

• Assist customers with inquiries regarding their home insurance policy.
• Identify and escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions.

Skills

Customer Service Skills

Listening Skills

Problem-Solving Skills

Communication Skills

Detail-Oriented

Multitasking

Education

Active P&C Insurance License

1+ Year Homeowner Insurance Experience

Proven Experience in Customer Service

Tools

Microsoft Office Suite

Job description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Carolina - Strategically located to meet the onshore delivery requirement of our US clients and for favorable business environment, stable job market and supportive local government. World-class communication network and large power grids support the needs of 24/7 operation. WNS Manages high end businesses, providing strategic solutions and supporting transformational process.Why Join Us?Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best benefits like 401K, Health, Dental, Vision, PTOs etcAt WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Job Description

We are excited to invite passionate insurance agents to join our team as Customer Service Representatives (CSRs). If you are looking for a stable career with great benefits and the opportunity to make a real difference, we want to hear from you! In this role, you will leverage your active insurance license and experience in homeowner insurance to assist our clients effectively. As a key member of our team, you will provide support to both insurance agents and homeowners, guiding them through their inquiries and ensuring a high level of customer satisfaction. We value individuals with prior agency experience and a comprehensive understanding of home insurance. Strong customer service skills, along with empathy and professionalism, are crucial for success in this position. Join us and enjoy the benefits of a supportive work environment, opportunities for growth, and the chance to contribute to a positive customer experience. If you are dedicated to resolving issues efficiently and communicating effectively, we invite you to apply and embark on a rewarding career with us!

Please Note:We are only hiring candidates from Florida and with a P&C 220 or 2044 License. Please do not apply if you are not based in Florida

Position Overview:

As a Customer Service Representative, you will be serve as the first point of contact for our customers. Your primary responsibility will be to assist insurance agents, lenders, and homeowners with their inquiries and ensure customer satisfaction. We are looking for a dedicated individual who can communicate effectively, resolve issues efficiently, and contribute to a positive customer experience.

Key Responsibilities:

• Assist customers who contact us through calls and chats regarding their home insurance policy with empathy and expertise, ensuring high levels of client satisfaction.
• Identify complex issues requiring further assistance and escalate them to the appropriate team
• Maintain accurate records of interactions and transactions in the policy system.
• Collaborate with underwriters and other team members to resolve complex issues.
• Stay updated on industry trends and regulations to provide clients with accurate information.
• Maintain comprehensive knowledge of company products, policies, and procedures to accurately answer customer questions

Required Skills:

• Strong listening and problem-solving abilities
• Customer-centric approach with a focus on building positive relationships
• Ability to balance timeliness and accuracy.
• Ability to work in a fast-paced environment and manage multiple tasks.

Qualifications

• Active P&C insurance license is required.(Mandatory)
• Minimum 1 year homeowner insurance.(Mandatory)
• Proven experience in customer service
• Strong communication and interpersonal skills (both verbal and written), to effectively explain complex insurance concepts to callers in a clear and understandable manner.
• Detail-oriented and capable of managing complex information efficiently
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite

Additional Information

Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team environment.

How to Apply:
Interested candidates are encouraged to send their resume and a cover letter outlining their experience and qualifications to[emailprotected] 'or'[emailprotected] . Please include "CSR Homeowner Insurance Specialist Application" in the subject line.

Please Note:We are only hiring candidates from Florida and with a P&C 220 or 2044 License. Please do not apply if you are not based in Florida

Equal Opportunity Employer:
WNS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.