Senior Associate - Operations

WNS; Corozal, Carolina (PR, PR); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative specializing in homeowner insurance. This role offers a stable career path with opportunities for growth in a collaborative environment. You will be the first point of contact for clients, leveraging your insurance expertise to ensure high customer satisfaction. With a strong focus on service and innovation, this position allows you to make a meaningful impact while enjoying competitive benefits and a supportive team culture. If you are passionate about helping others and have the required qualifications, we want to hear from you!

Benefits

401K

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Performance Incentives

Professional Development

Qualifications

• Must hold an active P&C insurance license.
• Minimum 1 year of experience in homeowner insurance.

Responsibilities

• Assist customers with inquiries about home insurance policies.
• Maintain accurate records and collaborate with underwriters.

Skills

Customer Service

Communication Skills

Detail-oriented

Microsoft Office

Multitasking

Education

Active P&C Insurance License

Homeowner Insurance Experience

Job description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader, serving over 400 clients worldwide by combining operational excellence with deep domain expertise across key industry verticals such as Banking and Financial Services, Healthcare, Insurance, Manufacturing, Retail, Logistics, Telecommunications, Travel, and Utilities.

Why Join Us?

Experience a culture of outperformance, engagement, and celebration, with benefits including 401K, health, dental, vision, PTOs, and more. Our mission is to enable clients to outperform through passion for service and innovation, driven by our core values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.

Job Description

We are seeking passionate insurance agents to join as Customer Service Representatives (CSRs). If you hold an active P&C license, particularly in homeowner insurance, and are seeking a stable career with growth opportunities, we want to hear from you! In this role, you will support clients by leveraging your insurance knowledge, assisting both agents and homeowners, and ensuring high customer satisfaction.

Note: Candidates must have an active P&C License. Preferred remote locations are on the East Coast or Central regions.

Position Overview

The CSR acts as the first point of contact, assisting customers with inquiries related to their home insurance policies, resolving issues efficiently, and maintaining positive relationships.

Key Responsibilities

1. Assist customers via calls and chats regarding their home insurance policies with empathy and expertise.
2. Identify complex issues and escalate them appropriately.
3. Maintain accurate interaction records in the policy system.
4. Collaborate with underwriters and team members to resolve issues.
5. Stay updated on industry trends and regulations.
6. Maintain knowledge of company products, policies, and procedures.

Required Skills and Qualifications

1. Active P&C insurance license (mandatory).
2. Minimum of 1 year homeowner insurance experience (mandatory).
3. Proven customer service experience.
4. Strong communication and interpersonal skills.
5. Detail-oriented with the ability to manage complex information.
6. Proficient in Microsoft Office.
7. Ability to multitask in a fast-paced environment.

Additional Information

Benefits include competitive salary, performance incentives, health benefits, professional development, and a collaborative team environment.

How to Apply

Send your resume and cover letter to [email protected] with "CSR Homeowner Insurance Specialist Application" in the subject line. Note: Only candidates from Florida with a P&C 220 or 2044 license will be considered.

WNS is an equal opportunity employer, committed to diversity and inclusion.