Sr. Assistant Manager ($39.76 - $47.26)

Irvine Company; San Jose (CA); On-site; USD 39,000 - 65,000; Full time

Job summary

Irvine Company Apartment Communities is seeking a Senior Assistant Manager for an on-site apartment community in San Jose, CA. The role leads a resident services team and drives day-to-day operations at Riverview (1308 units), ensuring customer service standards are consistently met.

The position oversees hires, training, and performance, resolves resident escalations, maintains SOP-compliant processes, and pursues efficiency through technology adoption across the property.

Qualifications

• Proficiency in Google Suite.
• Experience with CRM/ERP systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Oversees and ensures the timely completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• D drives efficiency by adopting and maximizing the use of new and existing technologies.

Skills

Google Suite

CRM/ERP systems

Communication skills

Education

High School Diploma or GED

2-5 years experience

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Senior Assistant Manager oversees the day to day operations of the operating unit and leads a team. This role mentors and develops the resident services team, promptly handles resident escalations, resolves customer questions and concerns, and upholds customer service standards.

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Oversees and ensures the timely completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills:

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

Community Details

Communities of Responsibility: Riverview
Unit Count: 1308

Compensation

Base Pay Range:$39.76 -$47.26

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, training, etc.