Sr. Applications Support Administrator

pro/source <IT>; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech firm in Orlando is seeking a Sr. Applications Support Administrator to provide tier 2/3 support for mission-critical applications and optimize workflows. The ideal candidate has over 5 years of SaaS administration experience, expertise in Okta and JAMF, and strong troubleshooting skills. This role offers the chance to work with leadership on impactful initiatives within a dynamic environment.

Qualifications

• 5+ years SaaS administration experience in high-performance settings.
• Strong expertise in key SaaS platforms.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide tier 2/3 support for mission-critical applications.
• Manage identity governance and optimize workflows.
• Build dashboards, audits, and reports to drive data decisions.

Skills

SaaS administration

Okta

JAMF

Google Workspace Enterprise

Zoom Enterprise

Proactive troubleshooting

Communication

Job description

1 day ago Be among the first 25 applicants

We’re seeking a Sr. Applications Support Administrator who thrives in fast-paced environments and enjoys solving complex challenges. This role is highly visible and impactful—your expertise will directly drive productivity, security, and scale across the organization.

What You’ll Do

• Provide tier 2/3 support for mission-critical applications (Okta, JAMF, Google Workspace, Zoom Enterprise, Zendesk, NetSuite, HubSpot, and more).
• Manage identity governance (SSO, MFA, provisioning, lifecycle management).
• Optimize workflows and automate processes with Zapier, APIs, or scripting.
• Build dashboards, audits, and reports that turn data into decisions.
• Create clear documentation, training guides, and lead onboarding workshops.
• Collaborate across multiple teams and coordinate with vendors on escalations.

What We’re Looking For

• 5+ years SaaS administration in high-growth or high-performance settings.
• Strong expertise in Okta, JAMF, Google Workspace Enterprise, Zoom Enterprise, and key SaaS platforms.
• Proactive troubleshooting skills with excellent communication abilities.

Nice to Have

• Scripting (PowerShell, Bash, Python).
• Experience with Zapier, Make, or Google Apps Script.
• Familiarity with compliance frameworks (PCI, HIPAA, Zero Trust).

Why Join

• Work directly with leadership on high-impact initiatives.
• Gain exposure to enterprise SaaS strategy, automation, and integrations.
• Shape workflows that impact every corner of the business.
• Join a culture that rewards innovation, speed, and operational excellence.

If you see obstacles as challenges, thrive under pressure, and believe excellence is in the details—this role is for you.

Apply today to be part of a high-performance team where your work becomes the engine of growth.