Sr. Application Support Engineer

OtterBase; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

OtterBase is seeking a Senior Application Support Engineer to join our client’s team, focusing on Warehouse Management Systems (WMS) and related enterprise applications. You will provide advanced Tier 2 support, perform root cause analysis, and collaborate with Tier 1 and Tier 3 teams to resolve issues and drive improvements.

You will work across Windows and Linux server environments, use SQL for data analysis, and coordinate incident resolution, releases, and change management while mentoring

Qualifications

• 5+ years in application or WMS support or related field.
• Experience supporting enterprise WMS and warehouse operations.
• Strong SQL skills for data analysis and diagnostics.
• Experience interpreting logs and root cause analysis.
• Experience supporting Windows/Linux environments and SaaS applications.
• Familiarity with cloud-native architecture and deployment models.
• Strong troubleshooting, communication, and cross-functional collaboration.

Responsibilities

• Provide Tier 2 support for enterprise Warehouse Management Systems (WMS).
• Support warehouse functions including Receiving, Picking, Packing, Shipping, and Labor Management.
• Troubleshoot application issues, analyze logs, and perform root cause analysis.
• Utilize SQL for data analysis, diagnostics, and troubleshooting.
• Support SaaS-based transportation, carrier management, and other peripheral applications.
• Support Windows- and Linux Server-based systems.
• Coordinate incident resolution and escalation with Tier 1 and Tier 3 teams.
• Support software installations, releases, CAB meetings, and change management activities.
• Develop solutions to improve application performance and reliability.
• Participate in disaster recovery exercises and maintain technical documentation.
• Collaborate with technical leads and mentor junior team members.

Skills

SQL

WMS support

Troubleshooting

Cross-functional collaboration

Tools

Windows

Linux

SaaS applications

Job description

Job Description

OtterBase is seeking a Senior Application Support Engineer to join our client’s team supporting Warehouse Management Systems (WMS) and related enterprise applications.

This role will provide advanced application support across a warehouse and logistics technology environment, including troubleshooting, root cause analysis, system administration, release management, and application improvements. The engineer will work closely with Tier 1 and Tier 3 support teams, technical leads, and cross-functional partners while providing guidance to junior team members.

Primary Responsibilities

• Provide Tier 2 support for enterprise Warehouse Management Systems (WMS).

• Support warehouse functions including Receiving, Picking, Packing, Shipping, and Labor Management.

• Troubleshoot application issues, analyze logs, and perform root cause analysis.

• Utilize SQL for data analysis, diagnostics, and troubleshooting.

• Support SaaS-based transportation, carrier management, and other peripheral applications.

• Support Windows- and Linux Server-based systems.

• Coordinate incident resolution and escalation with Tier 1 and Tier 3 teams.

• Support software installations, releases, CAB meetings, and change management activities.

• Develop solutions to improve application performance and reliability.

• Participate in disaster recovery exercises and maintain technical documentation.

• Collaborate with technical leads and mentor junior team members.

Qualifications

• 5+ years of experience in application support, WMS support, or a related technical field.

• Experience supporting enterprise Warehouse Management Systems and warehouse operations.

• Strong SQL skills for data analysis and application diagnostics.

• Experience interpreting application logs and performing root cause analysis.

• Experience supporting Windows/Linux environments and SaaS applications.

• Familiarity with cloud-native architecture and deployment models.

• Strong troubleshooting, communication, and cross-functional collaboration skills.

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