Sr. Application Portfolio Management Analyst (Remote)

First Citizens; Raleigh (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a key contributor to enhance their Business Application management. This remote role involves managing complex analytics, improving asset management practices, and providing technical expertise across teams. You will play a pivotal role in project management, data analysis, and operational support, ensuring compliance with industry standards while fostering collaboration. If you're passionate about driving process improvements and have a knack for analytics, this opportunity could be your next career step. Join a dynamic team and make a significant impact on business initiatives!

Qualifications

• 8+ years of experience in Analytics, Modeling or Reporting.
• Strong analytical skills with attention to detail and customer focus.

Responsibilities

• Manage complex aspects of Business Application tracking and reporting.
• Provide expert support for business operations and process improvements.

Skills

Data Analysis

Analytical Skills

Communication Skills

Troubleshooting Skills

Project Management

Agile Methodologies

Organizational Skills

Education

Bachelor's Degree

High School Diploma or GED

Tools

ServiceNow CMDB

Reporting Tools

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

This position is a key contributor role to the management of highly complex aspects of Business Application tracking, analysis, and reporting. Supports, maintains, and improves upon asset management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements through knowledge of IT asset management.

Responsibilities

• Project and Product Management - Provides support and oversight to IT projects and products. Completes project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties.
• Business Support - Actively involved in the programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Contributes to the development and refinement of business technology roadmaps, including setting priority and understanding cross team impacts.
• Technical Expertise - Serves as a technical expert and strategic participant to associates, IT teams and business units. Ensures that activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends.
• Operational Support - Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business practices. Handles escalated matters that arise during daily operations and providing guidance to IT asset management analysts.
• Identifying Business Objectives - Supports strategy development to achieve company and department goals, and communicates these using specifications, project plans, or other forms of documentation.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Develops process enhancements based on reporting.
• Data Analysis - Sources, compiles, and interprets data. Performs data analysis on an advanced level, effectively communicating and directing analysis output.
• Relationship Management - Involved in key relationship management within the enterprise. This includes asset owners, operations, procurement, risk, and audit.
• Process Stability and Improvement - Contributes to all aspects of the CI lifecycle including process, policy, procedure definition, and identification of improvement opportunities.
• Mentoring and Coaching - Mentoring and educating team members and stakeholders on ITAM processes and practices.

Qualifications

Bachelor's Degree and 8 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 12 years of experience in Analytics, Modeling or Reporting.

Preferred skills:

• Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design.
• Experience with ServiceNow CMDB Utah +.
• Experience with reporting and dashboards in ServiceNow.
• Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams.
• Experience working in an Agile environment.
• Ability to independently set priorities and meet deadlines in a fast-paced environment.
• Ability to independently work efforts and report on status.
• Proven organizational and time-management skills, including prioritizing multiple tasks.
• Strong analytical skills showing attention to detail with a strong customer focus.
• Excellent developing and delivering presentation skills.