Sr Application Coordinator/Analyst - Epic Healthy Planet / Pop Health

SEH Saint Elizabeth Medical Center, Inc.; Crestview Hills (KY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Paid time off

Tuition reimbursement and professional

Wellness programs

Career advancement through mentorship

Job summary

St. Elizabeth Healthcare seeks an Application Analyst to support Epic Healthy Planet and related ambulatory workflows. You will provide technical and operational support, drive population health initiatives, and maintain broader ambulatory applications.

The role involves building specifications, coding, testing, and mentoring staff to ensure high-quality solutions. The position emphasizes strong communication, process familiarity, and the ability to work independently on projects while aligning

Qualifications

• Bachelor's degree; waiver possible with 4+ years of cert/experience.
• Strong communication and follow-up skills.
• Familiarity with clinical/financial processes; detail oriented.
• Four years of certified Epic experience supporting Epic applications.

Responsibilities

• Act as primary support contact for supported applications; resolve tickets promptly.
• Establish and manage change control; implement requested system changes.
• Provide 24-hour coverage for system users and ensure optimal system usage.
• Analyze functionality in software releases and coordinate updates with users.
• Manage business relationships to enhance system performance and workflows.
• Participate in projects; document internal procedures; assist with training.
• Mentor department staff; support broader Ambulatory initiatives as needed.

Skills

Communication

Follow-up skills

Mentoring

Education

Bachelor's degree

Bachelor's degree waiver with cert/experience

Tools

Epic Healthy Planet

Compass Rose

Value-based care analytics

Job description

Job Type: Regular Scheduled Hours: 40

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

Under general direction, serves as an Application Analyst on the Ambulatory team with a primary focus on Epic Healthy Planet and population health applications and workflows, including Compass Rose, value-based care/analytics, health maintenance, campaigns, and related functionality. This position exists to provide dedicated technical and operational support for the organization’s growing population health needs while maintaining the ability to support broader Ambulatory applications and initiatives as needed. Formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less-experienced analysts/programmers. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

Client Interaction

Act as the primary support contact and coordinates all questions and issues that arise for the applications they support. Resolves tickets in a timely fashion and achieves high scores on customer feedback.

Change Control

Establishes and manages change control procedures for the application supported. Prioritize and implement changes requested for the system.

Primary Support

Participate in providing 24 hour coverage for system users. Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system.

System Build

Analyze new functionality in software releases to determine whether or how new functionality will be utilized. Coordinate software updates and changes with users. Successfully reviews documentation to understand requirements of the build and to work with vendor as needed to ensure successful implementation of solutions.

Business Relationship

Manage the business relationship with the customer/stakeholder to evaluate, plan, and develop/re-engineer current or new system functionality to enhance system performance and the health systems operations. Participates in the interdisciplinary discussion and brainstorming events to develop new functionality/workflows to implement new enhancements requested by the business. Maintaining an in-depth knowledge of new functionality and the resources to obtain knowledge about additional functionality which requires detailed study and thorough understanding of the new functions.

Project Participation/Completion

Participates in projects as assigned by manager/director. Works independently to complete work in established timelines. Utilizes project management methodology to assist in developing project tasks and work closely with project manager to resolve issues, remove barriers and avoid delays and surprises.

Internal Procedures

Develop and document internal procedures.

Assist with Training

Assist with the review of training materials for end user training.

Mentoring

Serves as a department resource and mentor. Performs other duties as assigned.

Education, Credentials, Licenses

Bachelor's degree. Bachelor's degree requirement can be waived if the candidate has four or more years of certification and experience supporting the applicable application.

Specialized Knowledge

Strong communication and follow-up skills. Familiarity with processes in clinical or financial departments. Detail oriented, experience researching business needs, troubleshoot issues, and capacity to re-engineer the system to meet the business needs.

Kind and Length of Experience

Four years’ of certified Epic experience supporting an Epic or other applicable application.

FLSA Status

Exempt Right Career.

Employer Overview

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting‑edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.