Sr Application Coordinator/Analyst - Epic MyChart

SEH Saint Elizabeth Medical Center, Inc.; Crestview Hills (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within first 30 days

Paid time off

Retirement match

Tuition reimbursement

Wellness programs

Career advancement

Job summary

St. Elizabeth Healthcare is seeking an Application Analyst for the Ambulatory team with a focus on Epic MyChart and patient experience applications.

This role provides technical and operational support for the organization’s digital patient experience needs while supporting broader Ambulatory systems. The candidate should have a Bachelor’s degree (waived if four years of certification/experience) and four years of Epic experience, strong communication, and the ability to train others.

Qualifications

• Strong communication and follow-up skills.
• Experience supporting Epic or other applicable applications.
• Bachelor's degree required (waived if 4+ years of certification/experience).
• Four years' certified Epic experience supporting Epic or other applicable application.

Responsibilities

• Act as the primary support contact for the applications supported.
• Establishes and manages change control procedures for the application.
• Provide 24 hour coverage for system users and troubleshoot issues.
• Analyze new functionality in software releases and coordinate updates.
• Manage the business relationship to evaluate and develop enhancements.
• Participate in projects and respect established timelines.

Skills

Strong communication

Follow-up skills

Education

Bachelor's degree

Tools

Epic MyChart

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40

Why You'll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you - personally and professionally. Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

Under general direction, serves as an Application Analyst on the Ambulatory team with a primary focus on Epic MyChart and patient experience applications and workflows, including MyChart, Hello World, TalkDesk and related patient-facing technologies. This position exists to provide dedicated technical and operational support for the organization’s growing digital patient experience needs while maintaining the ability to support broader Ambulatory applications and initiatives as needed. Formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less-experienced analysts/programmers. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

• Client Interaction: Act as the primary support contact and coordinates all questions and issues that arise for the applications they support. Resolves tickets in a timely fashion and achieves high scores on customer feedback.
• Change Control: Establishes and manages change control procedures for the application supported. Prioritize and implement changes requested for the system.
• Primary Support: Participate in providing 24 hour coverage for system users. Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system.
• System Build: Analyze new functionality in software releases to determine whether or how new functionality will be utilized. Coordinate software updates and changes with users. Successfully reviews documentation to understand requirements of the build and to work with vendor as needed to ensure successful implementation of solutions.
• Business Relationship: Manage the business relationship with the customer/stakeholder to evaluate, plan, and develop/re-engineer current or new system functionality to enhance system performance and the health systems operations. Participates in the interdisciplinary discussion and brainstorming events to develop new functionality/workflows to implement new enhancements requested by the business. Maintaining an in-depth knowledge of new functionality and the resources to obtain knowledge about additional functionality which requires detailed study and thorough understanding of the new functions.
• Project Participation/Completion: Participates in projects as assigned by manager/director. Works independently to complete work in established timelines. Utilizes project management methodology to assist in developing project tasks and work closely with project manager to resolve issues, remove barriers and avoid delays and surprises.
• Internal Procedures: Develop and document internal procedures.
• Assist with Training: Assist with the review of training materials for end user training.
• Mentoring: Serves as a department resource and mentor.
• Performs other duties as assigned.

Education, Credentials, Licenses

Bachelor's degree. Bachelor's degree requirement can be waived if the candidate has four or more years of certification and experience supporting the applicable application.

Specialized Knowledge

Strong communication and follow-up skills. Familiarity with processes in clinical or financial departments. Detail oriented, experience researching business needs, troubleshoot issues, and capacity to re-engineer the system to meet the business needs.

Kind and Length of Experience

Four years' of certified Epic experience supporting an Epic or other applicable application.

FLSA Status

Exempt Right Career.

Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We're right here, sharing one mission: to improve the health of the people we serve.