Application Coordinator Epic OpTime

SEH Saint Elizabeth Medical Center, Inc.; Crestview Hills (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay with health coverage

Tuition reimbursement

Professional development opportunities

Employer retirement match

Job summary

St. Elizabeth Healthcare in Crestview Hills, KY seeks an Application Coordinator to support Acute Care Epic Applications (OpTime). Mon-Fri, days, hybrid reporting. You will act as primary support contact, resolve tickets, manage change control, coordinate software updates, and ensure 24-hour coverage for system users.

Responsibilities include evaluating new functionality, maintaining vendor relations, and mentoring junior staff while aligning with clinical and financial department processes.

Qualifications

• Two years’ experience in a clinical or financial healthcare environment.
• Bachelor's degree may be waived if the candidate has four or more years of certification and experience supporting the applicable application. (Senior)
• Two to four years of certified Epic experience supporting an Epic or other applicable application.

Responsibilities

• Act as the primary support contact for Epic Applications. Resolves tickets promptly and maintains high customer feedback.
• Establishes and manages change control procedures for the application. Prioritize and implement changes requested for the system.
• Participate in providing 24 hour coverage for system users. Troubleshoot issues, answer questions, and maintain optimal system use.
• Analyze new functionality in software releases to determine applicability and coordinate updates with users and vendor.
• Manage the business relationship with stakeholders to plan and develop/enhance system functionality.
• Participate in projects, work independently to meet timelines, and use project management methods to resolve issues.
• Develop and document internal procedures; assist with training materials; mentor staff.

Skills

Strong communication

Follow-up skills

Education

Associate's Degree

Bachelor's degree

Tools

Epic

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary:

Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less-experienced analysts/programmers. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

St. Elizabeth is hiring an Application Coordinator to support Acute Care Epic Applications (OpTime) within our healthcare system, the right candidate may qualify at the Associate, Intermediate or Senior Level.

Shift/Hours: Mon-Fri, Dayshift Hybrid Reporting

Client Interaction: Act as the primary support contact and coordinates all questions and issues that arise for the applications they support. Resolves tickets in a timely fashion and achieves high scores on customer feedback.

Change Control: Establishes and manages change control procedures for the application supported. Prioritize and implement changes requested for the system.

Primary Support: Participate in providing 24 hour coverage for system users. Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system.

System Build: Analyze new functionality in software releases to determine whether or how new functionality will be utilized. Coordinate software updates and changes with users. Successfully reviews documentation to understand requirements of the build and to work with vendor as needed to ensure successful implementation of solutions.

Business Relationship: Manage the business relationship with the customer/stakeholder to evaluate, plan, and develop/re-engineer current or new system functionality to enhance system performance and the health systems operations. Participates in the interdisciplinary discussion and brainstorming events to develop new functionality/workflows to implement new enhancements requested by the business. Maintaining an in-depth knowledge of new functionality and the resources to obtain knowledge about additional functionality which requires detailed study and thorough understanding of the new functions.

Project Participation/Completion: Participates in projects as assigned by manager/director. Works independently to complete work in established timelines. Utilizes project management methodology to assist in developing project tasks and work closely with project manager to resolve issues, remove barriers and avoid delays and surprises.

Internal Procedures: Develop and document internal procedures. Assist with Training: Assist with the review of training materials for end user training. Mentoring: Serves as a department resource and mentor. Performs other duties as assigned.

Education, Credentials, Licenses:

• Associate's Degree (Associate and Intermediate)
• Bachelor's degree (Senior) Bachelor's degree requirement can be waived if the candidate has four or more years of certification and experience supporting the applicable application. (Senior)

Specialized Knowledge:

• Strong communication and follow-up skills.
• Familiarity with processes in clinical or financial departments.
• Detail oriented, experience researching business needs, troubleshoot issues, and capacity to re-engineer the system to meet the business needs.
• Kind and Length of Experience: Two years’ experience in a clinical or financial department or other healthcare environment. (Associate)
• Two years of certified Epic experience supporting an Epic or other applicable application. (Intermediate)
• Four years’ of certified Epic experience supporting an Epic or other applicable application. (Senior)

FLSA Status:

Exempt Right Career.

Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.