Sr. Application Analyst-Epic - Cadence

Henry-Ford-Health-2; Troy (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Henry Ford Health is seeking a Senior Application Analyst to participate in the design, implementation, training, documentation, operation, and support of Clinical or Business applications and reports across the Henry Ford Health system. You will assess optimization efforts to meet goals including patient safety and revenue capture, working with Helios and clinical departments.

The role requires strong knowledge of clinical workflows, and Epic accreditation or certification within six months of

Qualifications

• Associates degree or equivalent required; bachelor's degree preferred.
• More than two years of experience in design, build, testing, debugging and support.
• Clinical workflows experience and IT solutions integration.
• Epic accreditation or certification within first 6 months of hire to continue employment.

Responsibilities

• Plans, designs/builds, tests, implements, and supports the needs of their application.
• Identifies inefficiencies and recommends improvements to application design.
• Provides ongoing operational support post-implementation.
• Promotes standards and best practices across Helios teams.
• Resolves issues escalated through the Help Desk and ensures uptime and performance.

Skills

Clinical workflows

Workflow design

Problem solving

Epic knowledge

Education

Associates Degree / two years of college

Bachelor’s degree preferred

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

About the Role:

The Senior (Sr.) Application Analyst is responsible for participating in the overall design, implementation, training, documentation, operation, and support of Clinical or Business applications and reports. This includes contributing to the planning, design, implementation, and optimization of their specific application. The Sr. Application Analyst takes general direction from their supervisor or manager. The Sr. Application Analyst may in some instances also serve as a Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Sr. Application Analyst performs these activities following Henry Ford Health standards and processes.

Key Tasks and Duties:

• The Sr. Application Analyst plans, designs/builds, tests, implements, and supports the needs of their application
  • Participates on cross-functional teams as required to ensure integration and alignment of build, process design, and configuration of workflows.
  • Identifies inefficiencies and opportunities for improvement within application design and recommends solutions.
  • Provides ongoing operational support post implementations.
• Acts as the Helios liaison to associated departments and constituencies throughout the health system on their specific application. Understands core system processes and interdependencies.
  • Participates actively in key meetings with Application Teams to develop best practice processes for their specific application.
  • May represent application team within other Organizational Departments.
  • Recommends and develops process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance and/or regulatory policies.
  • Uses human factors and error proofing concepts whenever possible to improve safety and efficiency.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures that their application team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates, and resolves issues that impact infrastructure and application performance.
  • Evaluate trends on performance, capacity and operational health and develops plans to address key issues.
  • Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
  • Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
• Promotes, develops, and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to promote re-use and develop consistent technical build, implementation, and support processes.
  • Provides input on standards, best practices, and process improvements. Input may be, but not limited to, best clinical and /or business process and workflows.
  • Participates in testing best practices and standards.
  • Works to implement applications according to requirements, specifications, and compliance/regulatory standards.
  • Stays current with respective technology capabilities and/or third-party billing and compliance regulations (when applicable).
  • Participates in implementation of major version upgrades and special updates.
• Communication & Relationship Management Works with other Helios teams to resolve issues while maintaining Henry Ford Health Standards of Excellence.
• Provides input to support technology planning
  • Works with IT, Helios, and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
  • Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• Associates Degree / two (2) years of college required; Bachelor’s degree preferred.
• Requires more than two years of strong experience in one of the following:
• Technical experience:
  • Strong knowledge of state-of-the art engineering approaches in design, build,testing, debugging problems, and ongoing technical support.
  • Able toarticulate previous examples of workflows and processes associated withprevious IT experience.

AND/OR

• Clinical experience includes:
  • Strong knowledge/experience in clinical workflows and processes. Able toarticulate previous examples of workflows and processes associated withclinical experience integrated with IT solutions.

AND/OR

• Specific knowledge of one or more of the following: bed management,registration, scheduling, revenue cycle reports, professional billing, hospitalbilling, medical records, or coding. Additionally, must be able to articulaterevenue cycle workflows and processes for one or more of the above areaswith a focus on IT integrated solutions.

CERTIFICATIONS/LICENSURES REQUIRED:

• Epic accreditation or certification in designated application (may hire into positionwithout accreditation or certification but must attain accreditation or certification within first 6 months of hire to continue employment.