Sr. Analyst, IT

Copia Power; Dana Point (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) company contribution

Unlimited PTO

Paid holidays

Wellness and cell phone credits

Life and AD&D insurance

Employee Resource Groups

Professional development opportunities

Job summary

Copia Power is seeking a detail-oriented Sr. Analyst, IT to join our Information Technology team in Dana Point, CA. You will support IT infrastructure, manage IT projects, and assist staff with technical issues in a fast-paced environment.

Reporting to the Director, Cybersecurity & IT, you’ll collaborate with asset management, energy markets, legal and finance teams, enforcing security standards and improving system reliability.

Qualifications

• 3+ years of experience in IT support, system administration, or related role.
• Bachelor’s degree in information technology, computer science, or related field, or equivalent work experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Knowledge of cybersecurity best practices and IT infrastructure management.
• Experience with Microsoft Office, including PowerPoint & Excel.
• Experience with project management and vendor relations is a plus.
• Ability to work in the Dana Point, CA office a minimum of 3 days per week.
• Ability to travel up to 25%.
• Applicants must be authorized to work in the United States without employer sponsorship.

Responsibilities

• IT Support & Helpdesk Administration: Deliver responsive technical support for end users by diagnosing and resolving hardware, software, and network connectivity issues, while supporting helpdesk operations such as ticket management, ticket response, and onboarding/offboarding.
• System Administration: Assist in the administration of IT systems, including user account management and security configurations.
• Project Management: Participate in IT project planning and execution, including implementation of new technologies and system upgrades.
• Documentation & SOPs: Create and maintain clear IT SOPs, process documentation, and knowledge articles; produce end‑user one‑pagers for common issues.
• Cybersecurity: Enforce cybersecurity best practices and policies, including managing security certifications and data access.
• Network Administration: Manage and troubleshoot network infrastructure—firewalls, switches, access points; support office deployments and upgrades; monitor performance and security alerts.

Skills

Office 365

Network administration

Technical documentation

Cybersecurity basics

Education

Bachelor's degree in information technology or computer science

Tools

CrowdStrike

Asana

Smartsheet

PatchMyPC

Cisco Meraki

Job description

Copia Power ("Copia") is a Carlyle-backed energy and digital infrastructure platform that develops, constructs, and operates large-scale assets across the U\u00a0U.S. to accelerate the electrification and growth of the digital economy. Copia Power has over 2,600 MW of energy generation and storage assets in operation or under construction and is actively developing over 15 GW of grid-connected data centers supported by Copia’s portfolio of gigawatt-scale energy campuses comprising more than 25 GW of solar and storage and 7 GW of natural gas generation assets.

At Copia, we pride ourselves on a culture where sustainability is at the heart of everything we do. We are dedicated to making a meaningful impact on the environment, and we believe that achieving this goal requires not just hard work but also enjoying the journey. Our team thrives on connectivity, fostering strong relationships across all levels of the organization. Together, we combine passion and playfulness to drive progress and make a difference.

Job Description

Copia is seeking a motivated and detail-oriented Sr. Analyst, IT to join our Information Technology team and contribute to our mission of delivering reliable and efficient IT services. The Sr. Analyst, IT will be responsible for supporting our IT infrastructure, managing IT projects, and providing technical assistance to our staff.

The Sr. Analyst, ITwill report directly tothe Director, Cybersecurity & IT working closely with Copia’s asset management, energy markets, legal, and finance teamsinan individual contributorcapacity.

Key Responsibilities

• IT Support & Helpdesk Administration: Deliver responsive technical support for end users by diagnosing and resolving hardware, software, and network connectivity issues, while supporting helpdesk operations such as ticket management, ticket response, and employee/contractor onboarding and offboarding.
• System Administration: Assist in the administration of IT systems, including user account management, system updates, and security configurations.
• Project Management: Participate in IT project planning and execution, including the implementation of new technologies and system upgrades.
• Documentation & Standard Operating Procedures (SOPs): Create and maintain clear IT SOPs, process documentation, and knowledge articles; produce end‑user one‑pagers (FAQs/how‑tos) for common issues and repeat questions.
• Cybersecurity: Enforce cybersecurity best practices and policies, including managing security certifications and data access.
• Network Administration: Manage and troubleshoot network infrastructure—including firewalls, switches, and access points. Support physical network infrastructure work (cabling/patching, closets/racks as applicable), and new office deployments and upgrades. Monitor network performance, configure security settings, and respond to alerts to ensure a secure and reliable IT environment.

What We Look For

• Familiarity with Microsoft Office 365, including SharePoint, OneDrive, and Outlook.
• Experience with network administration and security configurations.
• Ability to create technical documentation and standard operating procedures.
• Proficiency with tools and platforms such as CrowdStrike, Asana, Smartsheet, and PatchMyPC. Ability to quickly learn and administer SaaS platforms.
• Troubleshooting (Hardware/Software/Peripherals), experience troubleshooting and supporting end-user hardware and software, including peripherals such as monitors, docking stations, keyboards/mice, printers, and video conferencing/AV equipment. Network management experience (such as Cisco Meraki), including:
  • Monitoring and responding to security alerts, including rogue AP detections.
  • Optimizing wireless performance and implementing VLAN segmentation.
  • Configuring and managing firewalls, switches, and access points.
• Specific skills within Microsoft Entra and Intune, including:
  • Identity Protection: Implementing and managing identity protection policies to safeguard user accounts and sensitive data.
  • User Access Review (UAR): Conducting regular user access reviews to ensure compliance with security policies.
  • Conditional Access Policies: Configuring and managing conditional access policies to control access based on risk levels.
  • Audit Logs and Sign-in Reports: Enabling and managing audit logs and sign-in reports for compliance and security monitoring.
  • Configuration Documentation: Maintaining detailed documentation of Entra configurations, including conditional access policies and custom domain names.
  • Endpoint management (Intune): Support device inventory, and lifecycle management for corporate endpoints.
  • Device compliance: Configure and maintain Intune device compliance policies to enforce security standards.
  • Monitoring & troubleshooting: Monitor Intune posture, troubleshoot policy/app deployment, device health, and compliance issues using reporting and operational telemetry.
• Ability to communicate effectively in verbal and written correspondence.
• Highly driven with problem-solving abilities, integrity, and strong work ethic.
• Proactive mindset with the ability to thrive in a fast‑paced, dynamic environment.
• Ability to work effectively within a rapidly changing organization.
• Demonstrated collaborative partnerships with peers, management, and vendors.
• Resourcefulness and polite persistence.

Minimum Qualifications

• 3+ years of experience in IT support, system administration, or a related role.
• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent relevant work experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Knowledge of cybersecurity best practices and IT infrastructure management.
• Proven experience with Microsoft Office, including advanced proficiency in PowerPoint & Excel
• Experience with project management and vendor relations is a plus.
• Ability to work in the Dana Point, CA office a minimum of 3 days per week.
• Ability to travel up to 25%
• Applicants must be authorized to work in the United States without employer sponsorship.

Compensation

At Copia, we prioritize diversity and inclusion, fostering an environment where everyone can be their true selves every day. Our commitment extends to providing comprehensive benefits to all employees, such as:

• Medical, Dental & Vision Coverage (with no premiums)
• Company contribution to 401(k) plans
• Unlimited paid time off for a healthy work-life balance
• Paid holidays to celebrate and recharge
• Wellness and cell phone credits to support personal well-being
• Life and AD&D insurance for peace of mind
• Employee Resource Groups (ERGs) for community and support
• Opportunities for professional development to grow and thrive within the company

We believe that by fostering a culture of inclusivity and offering these benefits, we empower our employees to thrive both personally and professionally.

About Copia

Copia Power ("Copia"), is a wholly owned portfolio company of the global investment firm, The Carlyle Group. Copia’s platform is focused on developing, owning, and operating utility-scale sustainable infrastructure in the United States.We value diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.copiapower.com .

At Copia, we value diversity and are an equal opportunity employer by choice. We consider all qualified applicants equally for employment & do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.