Client Service Supervisor

Canon Solutions America; Chicago (IL); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

"Dress for Your Day" attire program (e

Volunteer opportunities to give back

Swag! Canon welcome kit and merch

Competitive compensation package with

Job summary

Canon U.S.A., Inc. seeks an on-site accounts leader to manage a designated customer account, ensuring service excellence and profitability.

You will lead site teams, develop relationships with administrators, and drive compliance with standards while meeting financial goals. The role requires 5+ years of management experience, an associate degree (bachelor's preferred), strong communication, and the ability to obtain required clearances; travel up to 15% may be necessary.

Qualifications

• Associates degree or equivalent required.
• Bachelor's degree in a relevant field preferred.
• Strong customer service and communication skills are required.
• Required to obtain security and/or other clearances as required by customers to enter premises.
• Single or multiple site responsibility may require travel up to 15%.
• Must be able to lift up to 50 lbs.

Responsibilities

• Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Supervision and Employee Relations - Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Client Relationship Management - Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
• People Management and Development - Ensures effective performance management with direct reports and oversee the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.
• Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Administration and Reporting - Maintains targeted levels of profitability.
• Manages and controls inventory and assets.
• Results Expected - Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

Skills

Customer service

Communication skills

Leadership

Management

Security clearances

Education

Associates degree or equivalent

Bachelor's degree preferred

Job description

About the Role

Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Your Impact

• Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Supervision and Employee Relations - Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Client Relationship Management - Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
• People Management and Development - Ensures effective performance management with direct reports and oversee the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.
• Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Administration and Reporting - Maintains targeted levels of profitability.
• Manages and controls inventory and assets.
• Results Expected - Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

About You: The Skills & Expertise You Bring

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Associates degree or equivalent required.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
• Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

We are providing the anticipated base salary range for this role: $50,020-$68,700 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
• A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.