Senior Solutions Analyst

Canon U.S.A., Inc.; Melville (NY); Hybrid; USD 92,000 - 138,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. in Melville, NY seeks a Senior Solutions Analyst to lead program management for product development initiatives.

You will work cross-functionally with sales, engineering, product management, and support teams to align business objectives, roadmaps, and go-to-market strategies. This full-time hybrid role requires in-office presence three days a week with an option to work from home on the remaining days.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience plus 5 years of related experience.
• Experience with CRM and ECM.
• Proven success as a Project Manager and ability to manage multiple projects of various sizes.

Responsibilities

• Develops and leads program management of product development initiatives across Canon organizations.
• Drives planning, execution, and lifecycle management of innovative solutions with cross-functional teams.
• Partner with customers, prospects, and sales teams to understand objectives and drive customer success throughout the solution lifecycle.
• Provide technical leadership, demonstrations, and proof-of-concept work to validate solution fit and guide implementation.

Skills

Project management

Technical communication

Multi-project management

Education

Bachelor's degree or equivalent experience

Tools

CRM

ECM

Job description

Senior Solutions Analyst

Location: US-NY-Melville

Company: Canon U.S.A., Inc.

Requisition ID: 34805

Category: Customer Service/Support

Position Type: Full-Time

Workstyle: Hybrid

About the Role

Canon U.S.A. Inc., headquartered in Melville, NY seeks a Senior Solutions Analyst (Sr Analyst, Solutions). The Senior Solutions Analyst researches, plans and evaluates the effectiveness of processes, systems, procedures or methodologies through review and evaluation of detailed data. A developing professional, working towards full proficiency in the job role. Receives general instruction from manager on expected work outcomes and exercises good judgment in day-to-day matters. Typically reports to a Manager or Senior Manager, but may report to a senior professional individual contributor when business needs dictate.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Develops strategies with key decision makers and end-user customers in various Canon sales channel and with the intent of maintaining and increasing Canon-branded and third-party software solution installs and future sales.
• Responsible for the program management of existing and future product development initiatives across Canon organizations. This role drives the planning, execution, and lifecycle management of innovative solutions that leverage Canon and third-party technologies to meet evolving customer and market requirements. Working cross-functionally with sales, engineering, product management, and support teams, the Program Manager ensures alignment between business objectives, product roadmaps, and go-to-market strategies. This multifaceted position requires a strategic leader with strong technical acumen, the ability to guide complex development programs, foster collaboration among stakeholders, mentor team members, and champion the successful delivery of scalable solutions that support business growth and sales enablement.
• Partner directly with Canon customers, prospects, and sales teams to understand business objectives, assess technology requirements, and drive customer success throughout the solution lifecycle. Lead discovery and requirements-gathering sessions, analyze organizational processes, define project scope and priorities, provide solution recommendations and estimates, and serve as a subject matter expert to support the successful design, implementation, adoption, and ongoing optimization of Canon and third-party technology solutions.
• Serve as the technical lead and subject matter expert throughout the sales and solution development lifecycle, working closely with customers, prospects, and sales teams to understand business and technical requirements. Provide solution demonstrations, technical consultations, and proof-of-concept development to validate solution fit, showcase capabilities, and address customer objectives. Translate customer needs into scalable solution recommendations, providing technical guidance and best practices that support successful solution adoption, customer satisfaction, and business growth.
• Develop and deliver comprehensive solution proposals, Statements of Work (SOWs), solution architecture and configuration recommendations, and professional services cost estimates aligned to customer business requirements. Collaborate with sales, technical, and delivery teams to define scope, articulate solution value, establish implementation approaches, and provide accurate pricing that supports customer decision-making, mitigates project risk, and accelerates successful sales deal closure.
• Typically reports to a Manager or Senior Manager, and may mentor or supervise one or two less experienced professional staff.

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience
• Experience with CRM, ECM
• Proven success as a Project Manager and ability to manage multiple projects of various sizes simultaneously
• Proficient in IT technologies and in communicating technically with client IT professionals

We are providing the anticipated salary range for this role: $92,210 - $138,080 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• \"Dress for Your Day\" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.