Sr Analyst, Colleague Relations

CVS Health Corporation; United States; Remote; USD 47,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Employee assistance programs

Job summary

CVS Health is seeking an Employee Relations professional to act as the first point of contact for leaders and colleagues, handling inquiries with empathy and ensuring fair, consistent resolution.

You will interpret policies, advise on disciplinary matters, and coordinate with Legal to preserve records. This full-time role emphasizes cross-functional collaboration and a strong commitment to a respectful workplace.

Qualifications

• 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience (leadership experience may substitute)

Responsibilities

• Serves as first point of contact for leaders and colleagues via centralized phone system and resolve issues.
• Review and assess inquiries from email/self-serve portal/Ethics Line; resolve or direct for further research.
• Achieve first contact resolution and provide proactive support to colleagues.
• Assist with policy interpretation and application of CVS Health policies and the Code of Conduct.
• Consult with leaders regarding colleague discipline and performance issues.
• Respond to inquiries and escalate when necessary.
• Partner with Legal to retain and provide records on request.
• Respond to inquiries related to workforce reduction and escalate as needed.
• Provide cross-functional support to other business areas.

Skills

Empathy

Influence

Decision making

Organization

Communication

Cross-functional collaboration

Education

HS diploma/GED required

Bachelor’s Degree preferred

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

Colleague Relations is a CVS Health Human Resources Center of Excellence. We are ambassadors of our Company’s culture. We strive to promote a positive, healthy working environment. We demonstrate respect, care, and empathy toward all colleagues while applying a fair, balanced approach to resolve policy related colleague concerns.

Responsibilities:

• Serves as first point of contact for our leaders and colleagues by a centralized phone system (up to 75% of time) and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
• Review and assess inquiries received through alternative channels (i.e., email, self-serve portal, and/or Ethics Line reporting), resolve, or direct to accurate team for further research (typically 25% of the time) including assignment of case categorization and priority.
• Effectively leverage resources to achieve first contact resolution and provide proactive support to colleagues.
• Assists with policy interpretation, and the application of CVS Health policies and the Code of Conduct.
• Consults with leaders regarding colleague discipline and performance issues.
• Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
• Partner with our Legal partners to retain and provide records upon requests in a timely manner.
• Respond to general inquiries related to workforce reduction, escalating concerns where appropriate.
• Provide cross-functional support to other areas of the business, as appropriate.

Skills Required:

• Ability to demonstrate empathy, putting people first and inspiring trust with our colleagues
• Ability to interact and effectively influence colleagues within all levels of the organization
• Ability to make sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
• Highly organized and able to prioritize, time manage effectively
• Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.
• Collaborates cross-functionally to achieve desired outcomes

Required Qualifications:

• 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience (leadership experience may substitute)

Preferred Qualifications:

• Prior mentoring, leadership, mediation, or consulting experience
• Knowledge of current state and federal employment/labor laws and regulations
• Solid real time problem solving and decision-making skills
• Certifications: PHR/SPHR and/or CP/SCP (SHRM

Education:

HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.