Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking

Foundation Capital; United States; On-site; USD 110,000 - 175,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, vision, and dental coverage

Eligibility for equity awards

Discretionary bonuses or commissions

Job summary

Cerebras is looking for a Sr. AI Growth Partner who will ensure that customers maximize the value of the AI platform. This role is centered on customer success and growth, focusing on cultivating strategic relationships and driving adoption.

The ideal candidate will have over 5 years of experience in customer success and proficiency in Business Spanish. The position offers a hybrid work model requiring in-office collaboration in designated locations.

Qualifications

• 5+ years of experience in customer success or account management.
• Ability to travel 10–15%.
• Proficiency in Business Spanish.

Responsibilities

• Evangelize the Eightfold AI platform with customers.
• Monitor customer adoption and identify improvement opportunities.
• Build relationships and understand customers' business challenges.

Skills

Management consulting

Customer success

Business Spanish proficiency

Data analysis

Job description

About the Role

The Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking role at Eightfold is responsible for customers’ post‑sales and implementation journey, ensuring that the core AI platform & agents are delivering real, measurable outcomes. The role evolves from a traditional Customer Success role into Customer Growth, focusing on helping customers unlock the business value of AI through the Eightfold Talent Intelligence Platform.

Responsibilities

• Evangelize the Eightfold AI platform with customers and help them maximize value.
• Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long‑term value.
• Leverage data to articulate ROI consistently and effectively to customers, driving business outcomes.
• Lead renewal‑planning conversations with customers to align solutions with business priorities and highlight long‑term value.
• Design and lead upsell opportunities that demonstrate solution capabilities.
• Unblock internal escalations by partnering with cross‑functional teams including product, engineering, product delivery, support, and sales.
• Build a deep understanding of customers’ business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
• Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross‑functionally to foster new relationships.
• Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape.
• Influence Eightfold’s strategic direction by understanding customer business, challenges, desired outcomes, and requested product features.
• Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal.

Required Qualifications

• 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management.
• Ability to travel 10–15%.
• Proficiency in Business Spanish.

Preferred Qualifications

• 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management.
• Experience in AI/ML technologies in the HR space or working at a fast‑growing technology/SaaS company.
• Experience driving customer renewals and upsell opportunities.
• Excellent problem‑solving in complex, multi‑stakeholder situations.
• Top‑level data analysis and synthesis.
• Close attention to detail, basics of project management, and ability to keep multiple trains running at once.
• Strong verbal and written communication skills.
• Experience with public speaking, webinars, and conferences.

Hybrid Work @ Eightfold

Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week. The hybrid work model combines flexibility with a strong emphasis on in‑person collaboration to foster innovation, culture, and rapid execution.

Location

The role is available only in designated hub locations: Santa Clara, CA; Greater NYC, NY; Greater Atlanta, GA; and Greater Chicago, IL. All roles are hybrid.

Compensation

Base salary ranges are:

• Zone A (SF Bay Area & Greater NYC): $117,000 – $185,000 annually.
• Zone B (Greater Chicago & Atlanta): $110,000 – $175,000 annually.

Equal Employment Opportunity

Eightfold.ai provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Benefits

Experience comprehensive benefits including family medical, vision, and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.