Sr Administrative Coordinator (Student Health and Well-Being)

Johns Hopkins University; Baltimore (MD); On-site; USD 30,000 - 52,000; Full time

Job summary

Johns Hopkins University’s SHWB seeks a Sr. Administrative Coordinator for the DC Student Health Center. You will be the front-facing representative, managing the front desk, registrations, and payments while ensuring welcoming, seamless service for students and learners in a fast-paced clinic environment.

Under the Sr. Administrative Manager, you will provide complex administrative, calendar, and budget support, coordinate meetings, handle inventories, and assist with events.

Qualifications

• High school diploma or equivalent required.
• Four years of related experience.
• Additional education may substitute for required experience per the JHU equivalency formula.

Responsibilities

• Manage front desk phones, appointment scheduling, and patient registration.
• Greet patients, check in/out, process payments, and assist with service access.
• Support compliance checks such as health screenings and immunization documentation.
• Handle facilities, telecom, and IT tickets; coordinate on-site issues as needed.
• Manage office and medical supplies inventory in collaboration with finance.

Job description

We are seeking a Sr. Administrative Coordinator who will be a critical member of the Student Health and Well-Being (SHWB) administrative team at Johns Hopkins University in the DC Student Health Center. The Sr. Administrative Coordinator will serve as the primary front-facing representative of SHWB's integrated clinical services (Primary Care and Mental Health) in DC, ensuring students and learners receive welcoming, seamless, and responsive support. Under the direction of the Sr. Administrative Manager, the Sr. Administrative Coordinator will manage key front desk functions while supporting operational consistency across all SHWB clinic sites in addition to clinic management. Their role is highly responsive, requiring excellent customer service skills in triaging large volume walk-in patients during on-going clinic operations. This position requires strong communication skills with the ability to multitask in a fast-paced environment with professionalism and calmness.

Specific Duties & Responsibilities

• Manage phones, appointment scheduling, faxing, and copying tasks at the front desk. Maintain accurate and up-to-date patient demographic, insurance, and eligibility information.

• Greet patients, check them in and out of the clinic in a professional, friendly, and confidential manner, including processing charge tickets and payments. Provide directions, documentation, and interpretation of support, and assist patients with accessing services as needed.

• Support compliance-related check-in processes such as student entrance health screenings and immunization documentation, review submitted health forms for compliance purposes, and conduct handwashing surveys.

• Support physical clinic space to ensure a professional, welcoming, and well-functioning environment and handle facilities, telecom, and IT-related tickets, troubleshooting on-site coordination.

• Manage inventory for office supplies, medical supplies, vending machines, pharma, vaccines, and durable medical equipment for resale for the DC clinic, working in collaboration with the SHWB finance team.

• Plan, support, and organize daily activities of the office, unit, or program.
• Provide complex administrative, project, and calendar support to a Dean, Associate Dean, Department Chair, program leadership, or comparable business leaders.
• Manage team and/or assigned leaders' calendars; plan and schedule meetings and coordinate associated logistics.
• Support the administration of the department/unit's budget, including monitoring and tracking expenses, budget reconciliation, resolving issues, and assisting with developing budget projections, collecting information for budget development.
• May represent department management in appropriate circumstances within the scope of the position's responsibility and purview.
• Independently develop and manage complex and key administrative projects (databases, reports, grant proposals, office workflow, records control, course materials).
• Coordinate purchasing processes; process various department bills and reconcile accounts.
• Prepare meeting materials (e.g., draft agenda, collect relevant information) and provide staff support for high-level meetings. Record and draft minutes, monitor and follow up on action items.
• Coordinate and provide various general office services, e.g., payroll, purchasing, records control, office moves/renovations, repairs and maintenance.
• May serve as the liaison or office contact with facilities or other service providers.
• Identify and resolve administrative problems and issues.
• Analyze operating practices, processes and procedures (e.g., record keeping systems, forms control, office layout, personnel requirements).
• Develop and recommend administrative processes/procedures to ensure efficiency in general office operations, interpret and communicate operating policies.
• Develop and produce reports.
• Assist with preparation of presentations.
• Assist with planning special events/functions, including workshops, conferences, etc.
• Coordinate preparation, set up, and logistics for department/office events/functions.
• May perform some non-routine and confidential administrative functions.
• Coordinate work assignments of students and/or temporary office support, as needed.

• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Four years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Highly proficient with Microsoft Office programs including Outlook, Word, Excel, and PowerPoint.

Classified Title: Sr. Administrative Coordinator
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $21.80 - $37,80 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: M - F 8:00 AM to 5:00 PM
FLSA Status: Non-Exempt
Location: District of Columbia
Department name: Student Health and Well-Being
Personnel area: University Student Services