Sr. Account Technician

The City of Fort Worth; Fort Worth (TX); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Sr. Account Technician in the Water Department's Credit & Collections Section. The position focuses on accounts receivable, billing, and customer service, with strong attention to detail and time management.

The ideal candidate has experience with billing processes, policies, and procedures and can manage multiple projects while solving problems effectively. This is a full-time temporary role through September 30, 2027, with benefits including health, dental,

Qualifications

• Associate degree with major coursework in accounting, finance or related field.
• Three (3) years of increasingly responsible technical accounting experience involving customer accounts and billing.
• Valid Texas Driver’s License.
• Bilingual English/Spanish preferred.

Responsibilities

• Perform a variety of accounting and accounts receivable functions, including moderately complex account reconciliations, while ensuring compliance with financial policies, accounting standards, and departmental procedures.
• Oversee and monitor cash deposits, accounts receivable transactions, and general ledger activities to ensure accuracy, proper internal controls, and adherence to City policies and procedures.
• Review and monitor daily receipts, returned payments, and bank activity, investigating and resolving discrepancies as needed.
• Research and resolve customer utility account inquiries in a timely and accurate manner.
• Provide professional face-to-face customer service and assistance when needed.

Skills

Customer service

Attention to detail

Time management

Problem solving

Bilingual English/Spanish

Education

Associate degree in accounting/finance

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

This is a full-time temporary position approved through September 30, 2027, with continued employment based upon funding availability.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Account Technician – job is available with the City of Fort Worth Water Department Customer Care Division Credit & Collections Section.

The ideal candidate will have extensive customer service experience to include a variety of work experience dealing with the City’s billing processes, policies and procedures. The position requires a high attention to detail, the ability to manage multiple projects effectively, and possess strong problem solving skills and time management skills.

Minimum Qualifications:

• Associate’s degree with major course work in accounting, finance or related field
• Three (3) years of increasingly responsible technical accounting experience involving customer accounts and billing
• Valid Texas Driver’s License

Preferred Qualifications:

• Two (2) years of experience in accounting, accounts receivable, or a related financial field, or an equivalent combination of education and experience
• Two (2) years of experience managing accounts receivable, performing bank reconciliations, preparing journal entries, and maintaining accurate financial records
• Two (2) years of customer service experience, with the ability to communicate professionally and effectively with internal and external customers
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Bilingual skills (English/Spanish)

The Sr. Account Technician job responsibilities include:

• Perform a variety of accounting and accounts receivable functions, including moderately complex account reconciliations, while ensuring compliance with financial policies, accounting standards, and departmental procedures
• Oversee and monitor cash deposits, accounts receivable transactions, and general ledger activities to ensure accuracy, proper internal controls, and adherence to City policies and procedures
• Review and monitor daily receipts, returned payments, and bank activity, investigating and resolving discrepancies as needed
• Research and resolve customer utility account inquiries in a timely and accurate manner
• Provide professional face-to-face customer service and assistance when needed

Working Conditions and Physical Demand

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.