Sr Account Ops Consultant- Remote

CBRE Group, Inc.; Dearborn (MI); Remote; USD 95,000 - 140,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Operations Senior Consultant to oversee the management of complex metrics across multiple accounts, ensuring alignment with business needs within Contract Quality Management.

You’ll establish advanced performance metrics, identify capital projects, manage preventive and corrective activities, and collaborate with subject matter experts across the organization. The role requires a Bachelor's degree and 8–10 years of experience, strong Microsoft Office

Qualifications

• Bachelor's degree preferred with 8-10 years of relevant experience.
• Innovative mindset to develop methods beyond existing solutions.
• Ability to solve unique problems with broad business impact.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with an analytical mindset.
• Strong mathematical abilities for complex percentages and financials.

Responsibilities

• Establish advanced performance metrics with stakeholders and senior reps.
• Identify large capital improvement projects including cost evaluation.
• Manage planned, preventative, and corrective activities to standardise work.
• Develop relationships with subject matter experts across the organization.
• Apply advanced knowledge to develop better methods for objectives.
• Coach others to deepen knowledge across functions.
• Lead by example and influence at senior levels to align views.
• Impact customer, operational, project, or service outcomes across teams.
• Contribute to new products, processes, standards, and plans.

Skills

Advanced performance metrics

Stakeholder management

Problem solving

Excel

Financial calculations

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Role:

As a CBRE Account Operations Sr. Consultant, you’ll oversee the management of complex metrics for a variety of accounts and ensure that projects align with business needs. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Establish advanced performance metrics under the direction of key stakeholders and Sr. Account Representatives.
• Identify large capital improvement projects including cost evaluation.
• Manage planned, preventative, and corrective activities ensuring work is completed by account standards.
• Develop strong working relationships with subject matter experts throughout the organization at the functional and account management levels.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence.

What You’ll Need:

• Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• The innovative mentality to develop methods that go beyond existing solutions.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an advanced inquisitive mindset.
• Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity.

We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success.

CBRE provides reasonable accommodations in job application procedures for individuals with disabilities.

If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…