Account Manager, Market Coalitions - Express Scripts - Hybrid

Express Scripts Pharmacy Benefit Services; St. Louis (MO); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Tuition reimbursement

Life insurance

Job summary

Express Scripts Pharmacy Benefit Services is seeking an Account Manager to ensure clients and patients receive superior service. You will manage day-to-day client relationships, work cross-functionally with operational teams, and review performance metrics to drive client satisfaction and retention.

You will interact with clients, consultants and producers to resolve issues, manage benefit requests, and support new group implementations. Travel up to 20% may be required as part of the role.

Qualifications

• Bachelor’s degree in related field or 11 to 14 years of experience.
• 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience.
• Excellent PC skills including Microsoft Office and internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Demonstrated ability managing projects and cross-functional collaboration.
• Ability to travel overnight up to 20%.

Responsibilities

• Manages day to day client relationships through knowledge of client’s benefit plan and Express Scripts’ product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; leading internal meetings to ensure collaboration and attention to detail to meet timelines and quality standards.
• Lead client-centric team meetings to review ESI’s operational performance against client expectations and needs.
• Presentation of Express Scripts operational performance metrics to clients on a monthly/quarterly basis to show performance vs. book of business and promote client satisfaction and upsell opportunities.

Skills

Client relationship management

Project management

Analytical thinking

Verbal and written communication

Cross-functional collaboration

Travel up to 20%

Education

Bachelor’s degree or 11–14 years experience

Tools

Microsoft Office

Job description

• This job can be filled to align with any Cigna/Evernorth multifunction office location*

• This job can be filled to align with any Cigna/Evernorth multifunction office location*

The Account Manager is responsible for ensuring ESI clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

Essential Functions

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and Express Scripts’ product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review ESI’s operational performance against client’s expectations and needs.
• Presentation of Express Scripts operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with Express Scripts book of business to promote client satisfaction, client retention and upsell opportunities.

Qualifications

• Bachelor’s degree in related field or 11 to 14 years of experience.
• 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience.

Excellent PC Skills Including Microsoft Office And Internet Experience.

• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.