Sr. Account Manager, Meetings & Incentive Travel

Genesco Sports Enterprises, Inc.; New York (NY); Presencial; USD 75.000 - 90.000; Jornada completa

Descripción de la vacante

Genesco Sports Enterprises, Inc. in New York is seeking an experienced Senior Account Manager to lead the planning and execution of corporate meetings, incentive travel and high-touch client experiences.

The ideal candidate has 7+ years in meeting and incentive travel planning, exceptional organization, and a proven ability to manage multiple programs from planning through onsite execution, with strong client partnership skills.

Formación

• 7+ years of experience in corporate meeting planning, incentive travel, event management or luxury hospitality.
• Proven experience managing complex, multi-day domestic and international programs.
• Exceptional organizational, project management and multitasking skills with strong attention to detail.
• Experience managing budgets, vendors and client relationships.
• Confident communicating with senior executives, clients and hospitality partners.
• Ability to travel domestically and internationally up to 40%.

Responsabilidades

• Lead planning and execution of corporate meetings, sales incentive trips, recognition programs and executive hospitality experiences.
• Manage multiple programs simultaneously, overseeing timelines, deliverables, budgets and client expectations.
• Develop and maintain project plans, status reports, presentations, run of shows and other planning documents.
• Lead client and internal planning meetings, providing proactive updates and solutions.
• Oversee registration, attendee communications, guest data and rooming lists.
• Onsite lead for assigned programs, coordinating event operations, vendors, staff and guest services.

Descripción del empleo

This position is an opportunity for an experienced Senior Account Manager to lead the planning and execution of corporate meetings, sales incentive trips, executive hospitality programs and high-touch client experiences.

The ideal candidate has 7+ years experience in meeting and incentive travel planning, exceptional organizational and project management skills, and a passion for delivering elevated guest experiences. This individual is an independent thinker, proactive problem solver, a confident client partner and someone who thrives in a fast-paced, detail-driven environment.

The Senior Account Manager will manage multiple programs annually, serving as the primary day-to-day client contact and leading programs from initial planning and development through onsite execution and final reconciliation.

Programs typically range from 20 to 300 attendees and include multi-day domestic and international experiences.

This role requires the ability to balance strategic program oversight with hands-on execution, manage multiple concurrent workstreams and deliver exceptional experiences while maintaining budgets, timelines and client expectations.

OFFICE LOCATION: New York, Los Angeles, or Greenville, SC

SALARY RANGE:$75,000 - $90,000

JOB DUTIES:

Program Planning & Management

• Lead the planning and execution of corporate meetings, sales incentive trips, recognition programs and executive hospitality experiences.
• Manage multiple programs simultaneously, overseeing timelines, deliverables, budgets and client expectations.
• Develop and maintain project plans, status reports, presentations, run of shows and other planning documents.
• Lead client and internal planning meetings, providing proactive updates and solutions.

Incentive Travel & Guest Experience

• Coordinate domestic and international incentive programs, including accommodations, transportation, dining, activities and special events.
• Partner with hotels, resorts, destination management companies (DMCs) and suppliers to develop memorable experiences.
• Oversee VIP arrangements, executive itineraries, special requests and personalized hospitality touchpoints.
• Build and maintain strong relationships with clients, internal stakeholders, hotels, DMCs and vendors.
• Serve as a trusted day-to-day client contact, demonstrating professionalism and responsiveness.
• Manage vendor deliverables, deadlines and service standards throughout the planning process.

Budget & Financial Management

• Develop, manage and track program budgets, ensuring financial accuracy.
• Evaluate vendor proposals, negotiate pricing and identify cost efficiencies.
• Oversee expense tracking, invoice reconciliation and final financial reporting.

Registration & Program Communications

• Oversee registration, attendee communications, guest data, reporting and rooming lists.
• Manage guest-facing communications, including invitations, confirmations and pre-event materials.
• Ensure all program documentation and communications are accurate and client-ready.
• Serve as the onsite lead for assigned programs, overseeing event operations, vendors, staff and guest services.
• Manage hotel operations, transportation, activities, meetings, dining experiences and special events.
• Deliver exceptional VIP hospitality, anticipating guest needs and resolving issues efficiently.
• Lead onsite briefings and coordinate team responsibilities.

JOB QUALIFICATIONS:

Required

• 7+ years of experience in corporate meeting planning, incentive travel, event management or luxury hospitality.
• Proven experience managing complex, multi-day domestic and international programs.
• Exceptional organizational, project management and multitasking skills with strong attention to detail.
• Experience managing budgets, vendors and client relationships.
• Confident communicating with senior executives, clients and hospitality partners.
• Strong negotiation, problem-solving and decision-making skills.
• Calm under pressure, adaptable and solutions-oriented.
• Collaborative, service-minded and willing to roll up their sleeves to get the job done.
• Passionate about hospitality, travel and exceptional guest experiences.
• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• Ability to travel domestically and internationally up to 40%, including occasional weekends.

Preferred Experience

• Experience with incentive travel agencies, corporate meeting planning companies, experiential marketing agencies or destination management companies.
• Experience managing programs for luxury, automotive, financial services or other premium brands.
• Familiarity with event registration platforms and attendee management systems.
• Relevant industry certifications, such as CMP or CIS, are a plus.