Sr. Account Manager

Barrows; New York (NY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision

401K with match

Parental leave

Disability and life insurance

Job summary

Barrows in New York is seeking a Senior Manager, Client Partnership & Growth to nurture existing client relationships, identify new opportunities, and drive profitable growth across shopper marketing, account management, and planning.

You will serve as the primary liaison between clients and strategy/design teams, managing timelines and briefs, and elevating client outcomes through proactive problem solving.

Qualifications

• 5+ years of experience in a marketing agency, retailer, or digital company.
• Experience with brand and trade activations.
• Entrepreneurial mindset with hunger for growth.
• Strategic, entrepreneurial mindset with hunger for growth.
• Excited about working in a startup environment with an all-hands-on-deck mindset.

Responsibilities

• Manage creative projects and be the key liaison between clients, strategy and design teams.
• Serve as main point of contact for clients and manage their project needs from brief to implementation.
• Proactively anticipate internal and client needs to ensure timely delivery of projects.
• Develop and convert research into shopper marketing ideas for brands.
• Champion collaboration between departments to improve work quality.
• Participate in strategic and tactical planning sessions with a focus on innovation.
• Ensure high-quality creative briefs and update stakeholders regularly.
• Proactively solve problems with guidance from the manager and escalate issues as needed.
• Maintain strong attention to detail, proofing work for accuracy.
• Manage timelines, resourcing, budgets and multiple projects concurrently.

Skills

Client relationship management

Shopper marketing

Account management

Strategic planning

Job description

Barrows boasts over 30 years of expertise in the global retail design sector, continually evolving to meet the diverse needs of the regions we serve. Our unwavering commitment revolves around a singular mission: crafting solutions that ignite shopper conversion. From strategic insights to seamless execution, our comprehensive suite of services spans insights and strategy, design conceptualization, all the way to engineering and implementation. With a strong foundation in manufacturing, our designs are steeped in technical proficiency, ensuring tangible real-world impact. We pride ourselves on delivering remarkable solutions tailored to our clients' unique requirements.

Our global team of Barrows employees, irrespective of background or role, shares a common ethos characterized by a can-do attitude and a relentless drive to deliver excellence. This collective spirit not only fosters top-tier work but also cultivates a sense of camaraderie rarely found in multinational agencies.

Role & Responsibilities

Barrows is seeking a Senior Manager, Client Partnership & Growth to support the front end of our core business. The Senior Manager is responsible for developing and maintaining a trusted relationship with the client and supporting a spirit of partnership. This role will be proactive in learning about the client’s business needs and company culture, educating the project team, identifying new business opportunities, and providing a high level of service in managing and building deep, sustainable client relationships.

The ideal candidate will have experience in shopper marketing, account management, and planning. The focus of this role is to grow and maintain the existing client relationship. The Senior Manager, Client Partnership & Growth will be responsible for driving profitable growth for the business and will be an integral part of our Client Partnerships team.

In addition to bringing a killer attitude and energy, this individual must be able to:

• Manage creative projects and be the key liaison between clients, strategy and design teams. In these cases, you will be responsible for clearly defining the project scope, managing the timeline, and ensuring ongoing communication among all parties
• Serve as main point of contact for clients and manage their project needs, from initial brief to implementation within the studio to final reveal
• Proactively anticipate both internal needs and client needs to ensure accurate and timely delivery of projects
• Passion for brands and the environment in which they operate to contribute to briefs and deliver great work
• Develop the skill to convert research information to shopper marketing ideas that are right for your brands
• Champion outstanding collaboration between departments to get to better work
• Participate in strategic and tactical planning sessions with a mind to innovation
• Responsible for the highest quality of creative briefs
• Proactively problem solve with oversight from manager and elevate issues as appropriate.
• Strong attention to detail and organization, demonstrated through actions such as: effectively proofing own and others’ work to ensure accuracy
• Actively and effectively manage timelines, resourcing, budgets, and deliverables and internal platforms of multiple projects simultaneously

Qualifications

• 5+ years of experience in a marketing agency, retailer, or digital company
• Experience with brand and trade activations
• Entrepreneurial mindset with hunger for growth
• Strategic, entrepreneurial mindset with hunger for growth
• Excited about working in a startup environment with an all-hands-on-deck mindset
• Friendly and dynamic disposition with strong interpersonal skills
• Ability to be decisive and true in conviction; driven and logical thinker
• Ability to lead by example and perform well under pressure
• Computer literate, administratively strong, attention to detail, accountable
• Proven track record of building revenue in a retail marketing environment
• CPG experience preferred
• Shopper/Commerce background preferred
• Ability to work in the office 3 days a week.

Salary & Benefits

The salary range for this role is $90,000 to $115,000*

*exact compensation will be determined based on individual experience

Benefits include:

• Unlimited PTO
• Medical, Dental, Vision (with an option for free medical care!)
• 401K with a % match
• Various maternity/paternity leave options
• Fully funded disability and life insurance options