Account Director

Cushman & Wakefield; Cleveland (OH); On-site; USD 153,000 - 180,000; Full time

Job summary

Cushman & Wakefield seeks an Account Director to manage the client relationship and deliver on contract objectives within Global Occupier Services. You will align real estate services with client goals across IFM, Project & Development Services, Transaction Management, Portfolio Administration, and Workplace Strategy.

You will lead a team of functional leaders, drive service delivery excellence, and oversee financial performance including P&L and contract expansions, while promoting diversity

Qualifications

• Bachelor’s degree required; Master’s degree or MBA preferred.
• Minimum of 7 years at management level or similar capacity.
• Experience in directly leading and managing teams.
• Client, P&L and contract management experience.
• Experience managing an integrated services account across service lines, incl. IFM, PDS, TM, PA and design.
• Retail portfolio management experience and ability to drive site growth.

Responsibilities

• Obtain thorough understanding of the client’s business goals and strategies.
• Implement vision, strategy, and metrics for service lines.
• Develop and maintain strong client relationships and governance.
• Lead services to meet client retail site growth goals and cross-functional collaboration.
• Develop and manage account P&L, profitability, and contract expansions.

Skills

Leadership

Client relationship management

P&L management

Financial analysis

Retail portfolio knowledge

IFM knowledge

Presentation skills

MS Office

Education

Bachelor's degree

MBA preferred

Tools

MS Excel

PowerPoint

CRM software

Job description

Job TitleAccount DirectorJob Description SummaryThe Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility.Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines below:1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)2. Project & Development Services3. Transaction Management4. Portfolio Administration5. Portfolio and Workplace StrategyThe Account Director is typically responsible for between one and five million dollars in revenue.This position provides management across all aspects of the accounts including, but not limited to:1. Service Delivery Excellence (including innovation, best practices etc.)2. Client Experience & Relationship Management3. Talent Management and Team Development4. Financial Performance (including P&L, contract expansion / renewals etc.)Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Obtain a thorough understanding of the client’s business goals and strategies to align real estate serviceswith these objectives• Implement the overall vision, strategy and measurement metrics to the applicable service lines• Develop and maintain strong client relationships• Implement and manage account governance process• Lead services to meet client retail site growth goals.• Identify existing and new opportunities for enhancing service solutions and capabilities• Assist with risk mitigation and dispute resolution for client and C&W• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.• Develop and maintain account P&L management, profitability and overall financial performance• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion• Ensure quantitative and qualitative analytics and evidenced-based decision makingKEY COMPETENCIES1. Leadership2. Customer Relationship Management3. Technical Skills4. Organization Design & Management Skills5. Communication (oral and written)6. Matrix Organization / Business Partner Skills7. Presentation Skills8. Business Acumen9. Retail Portfolio KnowledgeIMPORTANT EDUCATION• Bachelor’s degree required• Master’s degree or MBA preferredIMPORTANT EXPERIENCE• Minimum of 7 years at management level or other similar capacity• Experience in directly leading and managing teams• Client, P&L and contract management experience• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Design. This should include experience with retail portfolios. Must be able to help client drive new site growth.ADDITIONAL ELIGIBILITY QUALIFICATIONS• Ability to develop positive working relationships with agencies, local government officials, and businesscommunity members• Possess technical domain knowledge of IFM, PDS, TM, PA• Skilled in financial analysis and knowledge of financial concepts• Ability to comprehend, analyze and interpret complex business documents• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and printers. May be required to travel outside between client sites in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computerCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 153,000.00 - $180,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”