Advisor Service Manager

ADP; Salem (NH); On-site; USD 85,000 - 110,000; Full time

Job summary

ADP in the United States is seeking an Advisor Service Manager to support high-volume 401(k) advisors and broker-dealer relationships, delivering exceptional service and promoting ADP HCM products.

You will work with Sales Force and Retirement Channel Managers, answer inquiries, review book of business, and drive growth while maintaining compliance and client satisfaction.

Qualifications

• 5+ years of Client Service or Finance/Banking experience.
• Excellent verbal and written communication skills.
• Experience leading conference calls with senior stakeholders.

Responsibilities

• Provide relationship management support by proactively engaging with advisors across the book of business.
• Research and resolve inquiries involving advisor compensation, broker-dealer, payroll, and reporting.
• Occasional travel up to 5% may be required.

Skills

Relationship management

Client communication

Executive presence

Proactive engagement

Education

Bachelor's degree

Job description

ADP is hiring an Advisor Service Manager

• Do you thrive in a fast-paced environment?
• Do you naturally build strong relationships with your clients?
• Are you skilled in business growth and driving client loyalty?
• Are you ready to join a company offering advancement opportunities throughout your career journey?

Well, this may be the role for you. Ready to make your mark?

In this role you will be supporting both prospective advisors as well as high volume 401(k) centric advisors aligned to top broker dealer relationships across the industry. You will answer day-to-day inquiries while also proactively reviewing their overall book of business with ADP. Your concentration will be on delivering an optimal service experience, recommending value add features and upgrades, and ensuring we are positioned ahead of the competition. You will be partnered directly with our Sales Force and Retirement Channel Managers to promote growth of the advisor’s ADP book of business, including all ADP HCM products and services. You will ensure there are no obstacles for the advisor or our mutual clients that would prevent a growing and thriving relationship with us.

The nature of what you do every day will be engaging in a consultative relationship with both advisors and clients. The questions you receive will vary, as will the solutions you provide based on each company's demographic and their unique plan document. There will be no shortage of new questions, which will keep things interesting. Our top-ranked training and mentoring program will set you up for success in just a few short weeks!

To thrive in this role, you have a way with advisors and clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear, easy to understand, and take action on. As a result, your advisor and client satisfaction scores make you proud. Pace should not scare you. Don't worry, we also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

What you'll do:

What You Can Expect On a Typical Day

• Provide Relationship Management support by proactively initiating conversations with advisors related to participant education and plan design across their book of business. You will actively look at plan review criteria to discuss opportunities to increase client retention and loyalty.
• Research and resolve inquiries involving advisor compensation, broker dealer or firm level changes, investment fund changes and reporting, payroll, money movement, and Department of Labor compliance testing. You will assist advisors and clients with their annual audits and Form 5500 tax filings as well as look for trends in case activity and communicate appropriately to mitigate risk.
• Up to 5% travel may be required for the role.

TO SUCCEED IN THIS ROLE:

Requirements

• 5+ years of Client Service and/or Finance/Banking experience.
• Exceptional verbal and written communication skills
• You are comfortable taking the lead on conference calls and have an executive presence.

Preferred Required

A bachelor's degree is preferred but not required. What's more important is having the skills and experience to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

What are you waiting for?

Bonus points for these:

• ASPPA Qualified 401(k) Administrator (QKA) Credential highly preferred
• 5+ years of experience working with Financial Advisors and/or Broker Dealer Firms
• 5+ years of successful experience as a Client Service Manager or equivalent in DC plan administration experience.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest degree of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.