SQL-Powered Application Support Analyst: Fast, Impactful Troubleshooting

SIG Susquehanna; Pennsylvania; Hybrid; USD 70,000 - 90,000; Full time

Job summary

SIG Susquehanna is seeking a Support Analyst with strong SQL development skills to join our team. You’ll be the first line of defense supporting internally developed systems that our Trading and Operations teams rely on every day.

You’ll work alongside development and engineering teams, diving into data through queries and scripts to diagnose and resolve issues quickly. No prior knowledge of financial markets is required — we’re passionate about building that expertise together.

Qualifications

• 2+ years of experience in an application support role.
• 2+ years of experience with SQL development.
• Must be able to work 10am-7pm to provide coverage for later business activity.
• Strong troubleshooting and communication skills.

Responsibilities

• Serve as the first point of contact for application issues from Trading and Operations environments, delivering timely and effective troubleshooting.
• Leverage monitoring tools to identify production issues, communicate impact, and track resolution through to completion.
• Manage an incoming email and ticketing queue, triaging issues by priority and escalating when appropriate.
• Build strong relationships with end users, setting clear expectations and providing transparent communication throughout the lifecycle of every issue.
• Identify opportunities to improve processes and systems through automation and technology-driven solutions.

Skills

Ownership

Clear communication

Curiosity

Innovative mindset

Prioritization

Job description

SIG Susquehanna is seeking a Support Analyst with strong SQL development skills to join our team. You’ll be the first line of defense supporting internally developed systems that our Trading and Operations teams rely on every day.

You’ll work alongside development and engineering teams, diving into data through queries and scripts to diagnose and resolve issues quickly. No prior knowledge of financial markets is required — we’re passionate about building that expertise together.