SQL-Powered Application Support Analyst

Susquehanna International Group

Bala Cynwyd (PA)

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Job summary

Susquehanna International Group is seeking an Application Support Analyst to join our team. You will be the first line of defense for internally developed systems used by Trading and Operations, diagnosing issues through SQL-driven data analysis and collaborating across engineering teams.

You will monitor production, triage tickets, and drive timely resolutions while building strong relationships with end users and identifying opportunities to automate processes for efficiency and reliability.

Qualifications

2+ years of experience in an application support role.
2+ years of experience with SQL development.
Required to work 10am–7pm to provide coverage for later business activity.

Responsibilities

Serve as the first point of contact for application issues arising from Trading and Operations environments, delivering timely and effective troubleshooting.
Leverage monitoring tools to proactively identify production issues, communicate their impact, and track resolution through to completion.
Manage an incoming email and ticketing queue, triaging issues by priority and escalating when appropriate.
Build strong relationships with end users, setting clear expectations and providing transparent communication throughout the lifecycle of every issue.
Identify opportunities to improve processes and systems through automation and technology-driven solutions.