SPS Supervisor, Selling Partner Support

Amazon; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Amazon is seeking a Selling Partner Support Manager to lead a team focused on enhancing the Seller experience. The role involves managing performance, analyzing metrics, and implementing process improvements in a collaborative and inclusive culture. Candidates should possess strong management and analytical skills, with a commitment to fostering a positive work environment.

Qualifications

• 3+ years of team management experience.
• Experience analyzing data and assessing performance drivers.
• Experience conducting audits and providing coaching.

Responsibilities

• Manage performance and behavior of 20-25 Associates.
• Implement performance goals and action plans.
• Conduct audits and improve performance through coaching.

Skills

Team Management

Data Analysis

Coaching

Negotiation

Job description

Selling Partner Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Selling Partner Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.

Manages performance and behavior of 20-25 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
· Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
· Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
· Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
· Participates in daily Kaizen events to identify and implement process improvement change initiatives.
· Conducts Seller interaction audits and provide coaching to improve performance.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

BASIC QUALIFICATIONS

- 3+ years of team management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience conducting seller interaction audits and providing coaching to improve performance

PREFERRED QUALIFICATIONS

- Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
- Experience participating in daily Kaizen events to identify and implement process improvement change initiatives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.