Sprinkler Service Technician

ZipRecruiter; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in fire safety is seeking a Sprinkler Service Technician in Austin, Texas. The role involves diagnosing and maintaining sprinkler systems, ensuring compliance with safety standards, and providing excellent customer service. Candidates should have at least five years of relevant experience and a high school diploma. The position requires effective communication and documentation skills, as well as the ability to work collaboratively within a team. This is a great opportunity for those looking to grow their career in a dynamic environment.

Qualifications

• Minimum of five years relevant experience with sprinkler systems.
• Ability to pursue ongoing education, licenses, and certifications.

Responsibilities

• Diagnose fire sprinkler system performance through observation and testing.
• Disassemble and reassemble sprinkler systems for maintenance.
• Complete work orders and documentation to verify work performed.

Skills

Diagnostic skills

Effective communication

Good math skills

Basic to moderate computer skills

Education

High school diploma or equivalent (G.E.D.)

Job description

Job Description

SPRINKLER SERVICE TECHNICIAN

Job Responsibilities include but are not limited to:

• Diagnose fire sprinkler system performance through observation, testing, and setup.
• Disassemble and reassemble sprinkler systems to perform troubleshooting and preventative maintenance.
• Operate hand tools, power tools, gauges, and measuring equipment to service the system.
• Complete work orders, task lists, and documentation to verify work performed, ensuring compliance with customer invoicing requirements.
• Document invoicing data based on hours worked and materials or equipment used.
• Explain service charges and work performed to customer satisfaction.
• Reconcile work order documents, vendor packing slips, and weekly timesheets for supervisor review.
• Perform other duties as assigned.

Expectations:

• Support our Mission Statement, Core Values, and Business Plan daily.
• Prioritize safety in all activities.

1. Ensure timely submission of JSAs, Toolbox Talks, Audit Forms, etc.
2. Report incidents and accidents promptly and accurately.
3. Adhere to all safety initiatives and safe driving policies.
4. Support Stop Work Authority and safety training requirements.

• Complete all required training and certifications.
• Submit accurate timesheets supporting transition to electronic submissions.
• Maintain complete, accurate, and professional documentation with signatures.
• Manage inventory properly by reviewing, updating, and approving packing slips.
• Maintain and care for equipment such as trucks, lifts, and tools.
• Keep job sites clean and organized.
• Monitor production efficiency and communicate proactively with the superintendent.
• Adhere to company SOPs for purchase and change orders.
• Be punctual, attend all meetings, and communicate effectively.
• Ensure customer satisfaction and respond to feedback for continuous improvement.
• Maintain quality control to minimize return trips and warranty work.
• Maintain a professional appearance and conduct.
• Work collaboratively within the team and with internal/external customers.
• Participate actively in team meetings.
• Work overtime, out of town, or on-call as needed.

Knowledge:

• High school diploma or equivalent (G.E.D.).
• Ability to pursue ongoing education, licenses, and certifications.
• Diagnostic skills demonstrated through experience or training.

Work Experience:

• Minimum of five (5) years relevant experience, including service on wet, dry, pre-action, and deluge sprinkler systems.

Skills and Competencies:

• Proper documentation skills on electronic devices.
• Valid Driver’s License and a good driving record.
• Ability to operate commercial motor vehicles safely.
• Proficiency with gauges, meters, tools, and equipment.
• Effective communication skills.
• Good math, verbal, written, and interpersonal skills.
• Basic to moderate computer skills.
• Ability to read blueprints and schematic drawings.
• Follow directions accurately and perform duties within precise standards.

Ability to meet customer requirements and maintain high customer satisfaction.