Sprinkler Service Technician

Johnson Controls, Inc.; Town of Texas, Austin (WI, TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their dynamic team. This role involves servicing and repairing fire sprinkler systems across commercial and residential settings, ensuring safety and compliance. With a strong commitment to employee wellbeing, the company offers competitive pay, comprehensive benefits, and opportunities for professional growth. You will thrive in a collaborative environment that values your contributions and encourages your development. If you have a passion for safety and customer service, this is the perfect opportunity for you!

Benefits

Paid Vacation

401K Plan

Medical Coverage

Dental Coverage

Vision Coverage

Company Vehicle

Employee Discount Programs

Paid Holidays

On-the-Job Training

Collaborative Team Environment

Qualifications

• 3 to 5 years of experience in the Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and manuals.

Responsibilities

• Perform service and repairs on sprinkler systems for various applications.
• Provide excellent customer service and complete Service Acknowledgements.

Skills

Customer Service Skills

Blueprint Interpretation

Physical Labor

Troubleshooting

Safety Guidelines Adherence

Education

High School Diploma or Equivalent

Tools

Fire Sprinkler Systems

Technical Manuals

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. Our extensive reach across various industries worldwide enables us to support and empower our employees. You will have opportunities for professional growth through meaningful projects and learning experiences. We are committed to supporting your physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we offer:

• Competitive pay.
• Paid vacation, holidays, and sick leave — 10 days of vacation in the first year (plus sick time).
• Comprehensive benefits, including 401K, medical, dental, and vision coverage, available from day one.
• Product training and on-the-job/cross-training supported by internal resources.
• Collaborative team environment.
• Safety commitment through our Zero Harm policy.
• Company vehicle, tools, and equipment provided.
• Scheduling and management support.
• Employee discount programs (The Loop by Perk Spot).

What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/system issues.
• Contact customer representatives to identify problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet, dry, pre-action, deluge, and fire pumps.
• Follow troubleshooting procedures, consult technical manuals, part manuals, change notices, and bulletins to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and manuals.
• Provide excellent customer service by communicating effectively with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements electronically with proper coding and customer signatures.
• Participate in scheduled on-call rotations.
• Perform other duties as assigned.

What we look for:

• 3 to 5 years of documented experience in the Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and manuals.
• High School Diploma or equivalent required.

• Willingness to travel.
• Ability to follow verbal and written instructions and perform physical labor, including lifting up to 50-70 lbs.
• Comfort working in challenging positions such as climbing ladders, scaffolding, or working at heights up to 40 feet, in ducts, crawl spaces, or above ceilings.
• Flexibility to work hours including weekends and participate in on-call rotations. Overnight travel may be required.

• Strong customer service skills and ability to maintain truck inventory for timely responses.
• Adherence to safety guidelines and procedures.
• Good organizational skills, a positive attitude, and quick learning ability.
• Valid driver’s license meeting company standards.

Preferred:

• NICET Certification — ability to obtain within the first year.