Spray Equipment Repairer & Coordinator

The Sherwin-Williams Company; North Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a FULL-TIME Spray Equipment Repairer and Coordinator to support our retail stores in the United States. You will work closely with wholesale and retail customers to determine needs, answer questions on spray equipment and repairs, and recommend the right solutions while ensuring high customer satisfaction and store standards.

Responsibilities include performing repairs on spray equipment at the store or on customer sites, educating others on equipment, and

Qualifications

• Must be 18+ years old.
• Legally authorized to work in country of employment without sponsorship for employment visa status, now or in the future.
• Able to operate a computer and communicate via telephone, with or without reasonable accommodation.
• Ability to lift and carry up to 50 lbs. with or without reasonable accommodation.
• Willingness to work evenings and weekends with or without reasonable accommodation.
• Operate material handling equipment safely once trained.

Responsibilities

• Repair spray equipment (airless, conventional, electrostatic, pressure washers) at store or job sites.
• Repair branch tinting and mixing equipment.
• Educate customers and employees on spray equipment.
• Maintain inventory levels of spray parts and locate out-of-stock items.

Skills

Customer service

Problem solving

Written and verbal communication

Spanish language

Education

High school diploma or GED

Job description

This FULL-TIME position is essential to the success of our retail stores. The Spray Equipment Repairer and Coordinator work closely with wholesale and retail customers to determine their needs, answer their questions about spray equipment products and repairs, and recommend the right solutions. Spray Equipment Repairer and Coordinator are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Spray Equipment Repairer and Coordinator are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

• Perform repairs on all types of spray equipment (e.g. airless, conventional, electrostatic, pressure washers) at the store, or at customers' job sites
• Repairing branch tinting and mixing equipment
• Educating other employees and customers on spray equipment
• Maintain inventory levels of spray parts and locating out-of-stock parts, as necessary

Minimum Requirements:

• 18 years of age or older
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
• Be able to operate a computer and communicate via the telephone, with or without reasonable accommodation
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. with or without reasonable accommodation
• Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.) safely once trained, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Prior work experience in retail or customer service
• Customer service skills, including problem solving and handling customer complaints
• Good written and verbal communication skills
• Prior experience with repairing spray equipment
• High school diploma or comparable certification (e.g. GED)
• Valid driver's license
• Ability to speak more than one language: preferably Spanish