Sportsbook Ticket Writer - Part Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas is seeking a Sportsbook Ticket Writer to provide accurate race/sports betting tickets and exceptional guest service. You will operate wagering terminals, explain bets, and ensure compliant, timely payouts while upholding Oaklawn’s standards.

The role requires 21+ years old, a high school diploma or GED, and experience in sportsbook or casino settings. Pre-employment drug screening and background checks are required, with adherence to company policies.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or GED required.
• Guest service experience preferred.
• Two or more years Sportsbook/Casino industry experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Sportsbook team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure room is performing at established standards.
• Responsible for practicing, supporting and promoting Oaklawn’s Core Values and Standards of Behavior at all times
• Accurately write and pay valid race/sports book tickets
• Operate wagering terminal and perform machine maintenance, including loading new tickets and keeping the area free of debris
• Answers to all guests, explain wagering information and questions clearly
• Must understand all wagers offered on betting board and explain to customers as needed
• Assist supervisors in identifying guests with special needs or liberal betting and protect company assets
• Observe and report unusual wagering patterns or transactions
• Reports to Race and Sports Book Manager and/or Supervisor
• Adheres to all Federal, State and company policies and regulations
• Sell and process all bets according to specified dollar amount, game/race selection and betting conditions
• Explain rules and variations of betting at players' request and assist them
• Pays all winning bets according to proper odds
• Balances money with ticket sales and payments to winners at end of day
• Accept/disburse funds for account deposits/withdrawals
• Follows established procedures and policies of Oaklawn Racing Casino Resort.

Skills

Guest service

Multitasking

Customer interaction

Conflict resolution

Education

High School Diploma or GED

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. Provide outstanding guest service while writing and paying Race/Sports Book tickets and providing information to guests. Answer Guest questions related to sports and sports betting. Process contest selections and parlay cards, as well as signing players up for Oaklawn’s Players' Rewards cards. Ensures adherence to Oaklawn’s Core Values and Standards of Behavior. We are currently seeking a talented individual to become a Sportsbook Ticket Writer. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure room is performing at established standards.
• Responsible for practicing, supporting and promoting the Oaklawn’s Core Values and Standards of Behavior at all times
• Accurately write and pay valid race/sports book tickets
• Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris
• Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
• Assist supervisors in identifying guests with special needs or liberal betting to ensure the protection of the company assets and best guest service possible
• Observe and report unusual or suspicious wagering patterns or transactions
• Reports to Race and Sports Book Manager and/or Supervisor
• Adheres to all Federal, State and company policies and regulations
• Sell and process all bets according to specified dollar amount, game/race selection and betting conditions in order to provide players with betting tickets accurately reflecting desired specifications
• Explains the rules and variations of betting at players request, answers players questions and assists them with the game/race in order to provide adequate customer service and promote betting activity
• Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments
• Balances the money with ticket sales and payments to winners in order to ensure that all monies are accurately accounted for at the end of each day
• Accept/disburse funds for account deposits/withdrawals
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be at least 21 years of age.
• High School Diploma or GED required.
• Guest service experience preferred.
• Two or more years Sportsbook/Casino industry experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Sportsbook team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members.

All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.