Sportsbook Ticket Writer - Eldorado Scioto Downs ( Columbus, Ohio)

Caesars Sportsbook & Casino; Columbus (OH); Presencial; USD 17.000 - 28.000; Jornada completa

Descripción de la vacante

Caesars Sportsbook is seeking a Ticket Writer for our Columbus area retail sportsbook. You will deliver exceptional customer service, handle cash transactions, and promote our sports betting options with accuracy and integrity.

As the face of our retail operation, you will ensure compliance with all regulations and maintain high levels of professionalism while assisting regulars and new bettors alike.

Formación

• Sit/stand for extended periods.
• Basic computer knowledge (Email, MS Excel, internet).
• H.S. Diploma, GED, or equivalent preferred.
• Must be 21 years of age or older.
• Pass a drug screen, background check, and obtain a gaming license.
• 1+ years of cash handling experience.
• High level of customer service.
• Flexible schedule, including nights, weekends, and holidays preferred.
• Professional appearance.
• Strong written and verbal communication.
• Ability to do simple math.
• Adhere to all compliance requirements by the Ohio Casino Control Commission.

Responsabilidades

• Provide a high level of customer service to sportsbook guests.
• Adhere to all rules and regulations by the company and the Nevada Gaming Control Board.
• Answer customer questions promptly and accurately.
• Deescalate disputes and escalate to supervisor as needed.
• Promote and explain our sports betting options to customers.
• Represent Caesars Sportsbook with professionalism and integrity.
• Ensure Title 31 compliance paperwork is properly completed.
• Perform other duties as assigned.

Conocimientos

Customer service

Cash handling

Communication

Math

Computer literacy

Professional appearance

Flexibility

Educación

H.S. Diploma/GED

Herramientas

MS Excel

Descripción del empleo

Job Description

Caesars Sportsbook is growing, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Ticket Writer plays a key role in all of that!

Caesars Sportsbook is growing, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Ticket Writer plays a key role in all of that!
Reporting to the District Manager, you will be face of our retail operations. By providing a high level of customer service, to both regulars and "novice bettors", you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. Have a passion for sports? Love interacting with people? This is the place for you - come join our team and grow your career!

Responsibilities

• Provide a high level of customer service to anyone who comes into our sportsbooks
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
• Try to deescalate customer disputes/complaints and escalat to direct supervisor when needed
• Communicate and promote our menu of sports betting options to customers
• Act in a professional manner, representing William Hill with the highest of standards
• Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
• Other duties as assigned
  

Qualifications

• The ability to sit/stand for extended periods at a time
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• H.S. Diploma, GED, or equivalent preferred
• Must be 21 years of age or older
• Successfully pass a drug screen, background check, and obtain a gaming license
• Must have 1+ years of cash handling experience
• High level of customer service
• Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Ohio Casino Control Commission
  

About Us

At Caesars Digital, We Don't Just Play the Game - We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.