Sportsbook Ticket Writer - Full Time ( Boomtown)

Caesars Sportsbook & Casino; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision after waiting

Flexible scheduling

Advancement opportunities

Job summary

Caesars Digital in Reno, NV, is seeking a Retail Sportsbook Associate to deliver excellent customer service and explain betting options in a fast-paced retail sportsbook. You will engage with customers, resolve issues, and ensure compliance with regulations.

Join a dynamic team with flexible scheduling, opportunities for advancement, and benefits after a waiting period. This role emphasizes accuracy, communication, and teamwork.

Qualifications

• Flexible availability to work nights, weekends, and holidays.
• 1 year of cash handling experience in a work setting.
• Must be 21+ years old, able to pass a background check, and obtain a gaming license where required.
• Strong customer service and communication skills.
• Professional appearance and ability to work a flexible schedule.

Responsibilities

• Provide top-tier customer service to encourage customers to return.
• Adhere to all company rules and Gaming Control Board regulations to avoid penalties.
• Engage customers with knowledge of betting options and answer questions.
• Resolve disputes and escalate to supervisor when needed.
• Be a positive team member and collaborate with leadership and colleagues.
• Complete all required paperwork and documentation per policy.

Skills

Customer service

Cash handling

Communication skills

Basic computer skills

Math ability

Professional appearance

Flexible scheduling

Education

High School Diploma or GED

Job description

Job Description

WELCOME TO THE EMPIRE!William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Job Description

WELCOME TO THE EMPIRE!William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

BEHOLD!Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Why Join The Team

• Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities - come grow a career with us!

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escal to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Qualifications

• Flexible availability
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

ADDITIONAL REQUIREMENTS

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.