Sportsbook Teller - Full-Time

Hollywood Casino Joliet; Joliet (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Hollywood Casino Joliet is seeking a full-time Sportsbook Teller to join its team. In this role, you'll be responsible for processing sports wagers and ensuring excellent customer service. Ideal candidates will have a passion for hospitality and be ready to work in a fast-paced environment. Applicants must be at least 21 years old and have a high school diploma or GED. Experience in guest service and cash handling is preferred.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be at least 21 years of age.
• Six months experience in guest service operations preferred.
• Minimum of six months cash-handling experience preferred.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers.
• Maintain a cash bank for their shift.
• Provide information and assistance to customers.

Skills

Customer Service

Cash Handling

Teamwork

Attention to Detail

Education

High school diploma or GED

Job description

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WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary:

• Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
  
  

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• High school diploma or GED.
• Six months experience in guest service operations preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Minimum of six (6) months cash-handling experience preferred.
• Ability for work as part of a team in a high-volume environment.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$15.00 an hour, plus tips

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Gambling Facilities and Casinos

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