Sportsbook Teller- FT

Hollywood Casino Joliet; Joliet (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

PENN Entertainment in Joliet is seeking workers for guest service-focused roles at the casino. You will handle ticketing for sports wagers, manage cash and cash banks, stock stations, and ensure accurate payments on winnings while maintaining high standards of guest service.

The job requires being 21+, a high school diploma or GED, and flexibility to work nights, weekends, and holidays. Prior cash-handling and guest service experience are preferred.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• Six months experience in guest service operations preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Minimum of six (6) months cash-handling experience preferred.
• Ability for work as part of a team in a high-volume environment.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Responsibilities

• Respond to guest interaction and guest concerns in a timely, courteous manner.
• Write, verify, and process tickets for sports wagers according to policy and regulations.
• Maintain a cash bank for the shift and provide correct change.
• Stock sports book stations with supplies and keep them neat.
• Write sports tickets accurately and promptly.
• Make payments on winning tickets and verify payoffs.
• Reconcile bank for the assigned shift following cash-handling policies.
• Explain wagering rules and procedures to guests.
• Provide information and assistance to customers to ensure superior service.
• Create and enter player tracking cards.
• Notify management of escalated issues and suspicious activity.

Skills

Guest service

Cash handling

Teamwork

Flexibility

Customer service

Education

High school diploma or GED

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary:

• Effectively respond to Supervisor's requests in all areas of guest interaction and guest concerns.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Team members may be required to perform duties outside of their normal job description where, in the company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• High school diploma or GED.
• Six months experience in guest service operations preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Minimum of six (6) months cash-handling experience preferred.
• Ability for work as part of a team in a high-volume environment.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Follow us.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

$15 per hour plus tips