Sportsbook Teller

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company is seeking team members in Indiana to provide excellent guest service and manage cash handling for sports wagers. Responsibilities include responding to guest inquiries, maintaining cash banks, and ensuring compliance with gaming regulations. Candidates should have a high school diploma or GED, be at least 21 years old, and possess strong teamwork skills. This role requires flexibility for various shifts and a passion for customer service.

Qualifications

• Must be at least 21 years of age.
• Six months experience in guest service operations preferred.
• Minimum of six months cash-handling experience preferred.

Responsibilities

• Respond to Supervisor's requests in guest interactions.
• Verify and make payments on tickets for sports wagers.
• Maintain a cash bank for their shift.
• Stock and maintain clean, organized sportsbook stations.
• Explain wagering rules, lines, and odds to guests.
• Create and manage player tracking as needed and escalate issues to management.

Skills

Customer service

Cash handling

Teamwork

Education

High school diploma or GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

Requirements

QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• High school diploma or GED.
• Six months experience in guest service operations preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Minimum of six (6) months cash-handling experience preferred.
• Ability for work as part of a team in a high-volume environment.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.